A few years ago I purchased some merchandise from Fingerhut and I was satisfied with the merchandise, the company, and the delivery/service. Recently I recieved a catalog with "preapproved" credit. I ordered an item from them, what a mistake!
While filling out the order, I came to the shipping selection, I had two options, standard (10 days to process) or expedited (5 days to process) this alarmed me....no one needs 5-10 days to process an order! Never the less I picked expedited for a charge of $9.99 per item (I only ordered 1 item).
I recieved a confirmation e-mail from fingerhut and a short while later I received a second e-mail stating that my order had been shipped, complete with a tracking number. The tracking number was for Fedex and I started tracking it. It sat at Fedex in St. Cloud, MN for 3 days! The next entry showed that it took 2 days to arrive in Willington, CT. I could drive that distance faster myself! The next entry showed that it sat in CT (2 hours from my house) for 3 more days! The next entry showed that it arrived in West Chesterfield, NH. at 5:37am and the next entry on the same day showed it was loaded on the truck for delivery 2 1/2 hours later. Great!! or so I thought, West Chesterfield is less than an hour from my house. At 4:30 PM, my package still had not arrived and I called Fingerhut.
Before I called, I reread all the emails I had received from them and discovered they had charged me over $23.00 for shipping, not $9.99. When I talked to them, they did agree to credit my account the correct amount.
The representative at Fingerhut talked to FedEx while I waited on hold and was told FedEx needs a couple more hours to get my package to me. (By this time it is 5 PM). Needless to say, my package did not arrive that evening. The next morning I called Fingerhut again and at that point they were completely disinterested in helping me out, only saying that the package was scheduled to be delivered that day.... this was 7 days after my initial order and 7 days after my order was processed!
Now here's the real kicker. When I received my merchandise, the package (rigid plastic) was had been cut open!! The printer I ordered also came with an additional ink ribbon, and that rigid plastic packaging was also open! I obviously received merchandise that had been returned!
Fingerhut got me once. They won't get me again. Isn't this FRAUD???