- Report: #979019
Report - Rebuttal - Arbitrate
Complaint Review: Fingerhut
Fingerhut6250 Ridgewood Rd. Sr.Cloud, Minnesota United States of America
Fingerhut cant get my money back Sr.Cloud, Minnesota
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My name is David Cohen Customer # 3369982333 Im wondering if anyone in your firm knows what customer service means ?
I have been in the hospitality business working for 4 & 5 star hotels for the past 40 years, and the only way we keep our loyal customers is to go above and beyond to help if a problem accurse.
Let me explain.
On 11/28/2012 I sat down at my computer to pay some bills, I use direct bill pay through my bank.
My mortgage payment was due on 12/5/2012.
I made a terrible mistake I pushed the wrong button instead of paying the mortgage I sent the $2045.00 to you.
On 11/29/2012 I realized what I had done and yes it was totally my fault. I contacted my bank Union Bank of California that evening they told me they would put a trace on an unauthorized transaction Bank #72190001 trace # 1199922
They also told me to contact Fingerhut.
That night I called Fingerhut was on hold for 35 minutes before I was able to talk to a customer service rep. I told them my situation they said the funds had not yet reached my account. But they would keep an eye on it.
On 11/30/2012 my bank called me and told me the funds have already been electronically transmitted to you so I called Fingerhut back early afternoon on the 30th . After being on hold for 45 minutes the customer service rep told me all my bank has to do is stop payment on the check (Quote: we dont except electronic payments we only except checks) OK so I called my bank back they laughed and said they excepted my last payment in May electronically.
My bank told me it would take 24 to 48 hours to get this straightened out. So I waited until Monday morning 12/03/2012 to contact Fingerhut again I was on hold for 48 minutes before I was able to talk to a rep again I explained the situation, he said oh my God yes the funds are here BUT policy states it will take 15 days to reverse the funds, I asked to speak to his supervisor to see if there was any way to expedite the funds he told me his supervisor was to busy to talk to me and to just put in a claim.
I literally begged him for help he told me at this point there was nothing he could do. But he promised to get back to me the next day, he never did.
On 12/04/2012 I tried to call again and again this time I was on hold for 61 minutes before I was connected to a rep I asked Please I made a terrible mistake my mortgage is to tomorrow it took less than 15 seconds to send you the money cant you please just send it back to my bank. I was told it is policy it takes 15 days there is nothing we can do.
And this is what you call customer service ? If I ever treated one of my customers the way you have treated me I wouldnt be able to live with myself. I am sure some how some way the policy could be bent to help in serious situations like mine. My mortgage was due yesterday thank you very much for your nothing customer service.
Today is Friday 12/07/2012 and I still havent heard one word from this ripoff company.
This report was posted on Ripoff Report on 12/07/2012 09:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fingerhut/SrCloud-Minnesota-56303/Fingerhut-cant-get-my-money-back-SrCloud-Minnesota-979019. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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