- Report: #1100215
Report - Rebuttal - Arbitrate
Complaint Review: Fingerhut
Fingerhut6250 Ridgewood Rd St Cloud, Minnesota USA
Fingerhut Allowed Fraudulent Charges To An Account I Requested To Be Closed Three Years Ago St Cloud Minnesota
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I received a bill from Fingerhut early Oct 2013 stating my account was past due. I made a purchase four years ago of a carpet shampooer and some bedding and paid it off on time, not once ever being charged a late fee in 2009 and have not used the account since and in fact, when I made the final payment I requested the account to be closed, as well as calling to request the account be closed. So imagine my surprise when I received a past due bill from them.
So I attempt to login to fingerhut.com using my prior credentials and their system states no records could be found. So I call them at 800.208.2500 to get this cleared up. I reached a foreign call center and tried explaining the situation. I was immediately directed to their Billing Department and they demanded I make payment now. I again tried to explain I did not make these purchases, that in fact I requested the account to be closed. I could barely understand them and when I kept asking them to repeat themselves they were getting frustrated with me and eventually hung up on me.
I promptly called back, got the same foreign call center, but was at least able to get more information from them. Apparently this merchandise was shipped to a state I have never even visited, they told me that some guns and cookware was ordered and gave the email address that was used. They also mentioned I should not be allowing anyone to use my account and when I told them I had requested it to be closed when I made the final payment in 2009 I was called a liar because I placed an order for merchandise that they sent and now I need to pay for it, then again I was transferred me to the Billing Department where again they demanded I make payment now.
And when I asked to speak with a supervisor I was told no one was available and was hung up on. The curious thing is, they are sending these past due bills to my home address, yet they sent the merchandise to a state I have never been to. I have read comments on Facebook that customers tried to get purchases sent to an address different from the billing address and those orders got cancelled, without even an email stating the orders were being cancelled. So how did they allow someone to breach an account that was closed and have merchandise shipped to a state different than the one in which I reside?
So I got onto Facebook and left a comment about my experience. Someone from Fingerhut eventually responded and asked me to write to them via Facebook with the customer number. When I did she said she would send out some affadavits I needed to complete and return to them. I never received those so I wrote to them again stating I had not received these and could they resend them. Eventually I got a response back stating I should have received them by now. Eager to get this taken care of because I am trying to get a more reliable vehicle and my credit score is dropping due to them reporting my account is past due, I have been diligently checking the mail every day. She eventually relented and she said she sent out new affadavits on 11/1.
I did not receive these until Saturday 11/16. I know the USPS is slow, but they give only 15 days to respond to the affadavits. As well as now I need to make a trip to send these back to them certified return receipt so that I have proof they received them back in a timely manner. For something I did not purchase or receive, on an account that I closed well over three years ago. But they allowed someone to fraudulently make purchases on this account and send it to a state I have never been to, as well as making my credit score drop rapidly. This is not my fault, and when I point out to them that their website states they can track the IP address from where the order was placed, they refuse to do that, because that in itself would prove my innocence. I am beyond frustrated and I need them to address this immediately.
This report was posted on Ripoff Report on 11/18/2013 06:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fingerhut/St-Cloud-Minnesota-56303/Fingerhut-Allowed-Fraudulent-Charges-To-An-Account-I-Requested-To-Be-Closed-Three-Years-A-1100215. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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