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  • Report: #351376

Complaint Review: Fingerhut

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  • Submitted: Tue, July 15, 2008
  • Updated: Fri, February 20, 2009

  • Reported By:Watertown New York
Fingerhut
6250 Ridgewood, St. Cloud, Minnesota U.S.A.
  • Phone: 800-208-2500
  • Web:
  • Category: Customer

Fingerhut, Fingerhut Phone Harrassment St. Cloud, Minnesota

*UPDATE Employee: Return issues

*UPDATE Employee: Return issues

*UPDATE Employee: Return issues

*UPDATE Employee: Return issues

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I ordered a Comforter from Fingerhut and instead a sheet set arrived,I sent back the item through the UPS Store which provide's a tracking number,I also included all the statements and billing as well,I had thought that would be the end of it. it was sent back 6/18/08 and since then their customer service people have and still call my home every 1/2 hour. I practically yelled at the service person because they called at a bad time. I gave the tracking # to this person to show that it had arrived on the date it said it would and it has, but they will not leave me alone. this issue now has caused problems between my husband and I and I'm fed up. has anyone else gone through this?

Iceire
Watertown, New York
U.S.A.

This report was posted on Ripoff Report on 07/15/2008 07:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fingerhut/St-Cloud-Minnesota-56303/Fingerhut-Fingerhut-Phone-Harrassment-St-Cloud-Minnesota-351376. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Return issues

AUTHOR: Rangebird - (U.S.A.)

I don't claim to be able to solve your lack of domestic harmony, but I may be able to give you some information on this issue.
First, you didn't say that you called customer service when you got the sheets instead of the Comforter. Had you done so, we would have sent you a return lable that you could have used to return to us at no cost to yourself.
Second, we would have advised you of our return time frames(3weeks) and we also would have advised you that until items are returned and credited or exchanged, you will be billed for them per the terms and conditions of the credit account when you agreed to open it.
Had you kept your account current, even though you returned the merchandise, the adjustments would have been made to the account, and you would not be in the pickle you were in. Late fees can be credited, as long as the customer is willing to maintain the account per the terms and conditions of the account. Don't assume that because you returned the merchandise everything is hunky dorey. Calling customer service the first time you got your statement could have saved you from all of this drama. Fingerhut Customer Service reps are highly trained and very skilled at assiting customers,and making sure that things go smoothly for them. Each time a customer complains about something, we will attempt to assist as best as we can, but don't blame the company if you fail or refuse to hold up your part of the responsiblities. And..keep in mind, we are only human,we don't enjoy having to call people and bug them to pay their bills, we also don't enjoy being verbal whipping posts either...just keep that in mind the next time you call ANY company for assistance.
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#2 UPDATE Employee

Return issues

AUTHOR: Rangebird - (U.S.A.)

I don't claim to be able to solve your lack of domestic harmony, but I may be able to give you some information on this issue.
First, you didn't say that you called customer service when you got the sheets instead of the Comforter. Had you done so, we would have sent you a return lable that you could have used to return to us at no cost to yourself.
Second, we would have advised you of our return time frames(3weeks) and we also would have advised you that until items are returned and credited or exchanged, you will be billed for them per the terms and conditions of the credit account when you agreed to open it.
Had you kept your account current, even though you returned the merchandise, the adjustments would have been made to the account, and you would not be in the pickle you were in. Late fees can be credited, as long as the customer is willing to maintain the account per the terms and conditions of the account. Don't assume that because you returned the merchandise everything is hunky dorey. Calling customer service the first time you got your statement could have saved you from all of this drama. Fingerhut Customer Service reps are highly trained and very skilled at assiting customers,and making sure that things go smoothly for them. Each time a customer complains about something, we will attempt to assist as best as we can, but don't blame the company if you fail or refuse to hold up your part of the responsiblities. And..keep in mind, we are only human,we don't enjoy having to call people and bug them to pay their bills, we also don't enjoy being verbal whipping posts either...just keep that in mind the next time you call ANY company for assistance.
Respond to this report!
What's this?

#3 UPDATE Employee

Return issues

AUTHOR: Rangebird - (U.S.A.)

I don't claim to be able to solve your lack of domestic harmony, but I may be able to give you some information on this issue.
First, you didn't say that you called customer service when you got the sheets instead of the Comforter. Had you done so, we would have sent you a return lable that you could have used to return to us at no cost to yourself.
Second, we would have advised you of our return time frames(3weeks) and we also would have advised you that until items are returned and credited or exchanged, you will be billed for them per the terms and conditions of the credit account when you agreed to open it.
Had you kept your account current, even though you returned the merchandise, the adjustments would have been made to the account, and you would not be in the pickle you were in. Late fees can be credited, as long as the customer is willing to maintain the account per the terms and conditions of the account. Don't assume that because you returned the merchandise everything is hunky dorey. Calling customer service the first time you got your statement could have saved you from all of this drama. Fingerhut Customer Service reps are highly trained and very skilled at assiting customers,and making sure that things go smoothly for them. Each time a customer complains about something, we will attempt to assist as best as we can, but don't blame the company if you fail or refuse to hold up your part of the responsiblities. And..keep in mind, we are only human,we don't enjoy having to call people and bug them to pay their bills, we also don't enjoy being verbal whipping posts either...just keep that in mind the next time you call ANY company for assistance.
Respond to this report!
What's this?

#4 UPDATE Employee

Return issues

AUTHOR: Rangebird - (U.S.A.)

I don't claim to be able to solve your lack of domestic harmony, but I may be able to give you some information on this issue.
First, you didn't say that you called customer service when you got the sheets instead of the Comforter. Had you done so, we would have sent you a return lable that you could have used to return to us at no cost to yourself.
Second, we would have advised you of our return time frames(3weeks) and we also would have advised you that until items are returned and credited or exchanged, you will be billed for them per the terms and conditions of the credit account when you agreed to open it.
Had you kept your account current, even though you returned the merchandise, the adjustments would have been made to the account, and you would not be in the pickle you were in. Late fees can be credited, as long as the customer is willing to maintain the account per the terms and conditions of the account. Don't assume that because you returned the merchandise everything is hunky dorey. Calling customer service the first time you got your statement could have saved you from all of this drama. Fingerhut Customer Service reps are highly trained and very skilled at assiting customers,and making sure that things go smoothly for them. Each time a customer complains about something, we will attempt to assist as best as we can, but don't blame the company if you fail or refuse to hold up your part of the responsiblities. And..keep in mind, we are only human,we don't enjoy having to call people and bug them to pay their bills, we also don't enjoy being verbal whipping posts either...just keep that in mind the next time you call ANY company for assistance.
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