- Report: #1145105
Report - Rebuttal - Arbitrate
Complaint Review: Finish Line
Finish LineNationwide USA
Finish Line AWFUL ONLINE ORDERING EXPERIENCE Nationwide
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This is a HORRIBLE company to order anything online from, we will NEVER USE YOU AGAIN!
My girlfriend and I ordered a pair of Nike Air Max Thea Print shoes - Order ID #: 4315756688 on 4/17. There was a "Temporary Merchant Authorization" for $90.60 on the associated account used to order them. It disappeared the next day, and never came back until 4/28 without any authorization from us!!!
We never received any confirmation e-mail (even in the Spam folder). We spoke with customer service Online 2 days later, and they never had ANY record of any order under the billing name or the shipping address.
We went into the Store on 4/22 located at Paddock Mall in Ocala FL. We were helped by a very nice guy working there, who placed the order for the SAME PAIR OF SHOES, that YOU HAD NO RECORD OF BEING PLACED. We actually got it CHEAPER (because sending them to the store had no shipping charges)
They arrived in the store on the 23rd. This is where the story should end - but wait, there's more!! Then on 4/30, the pair we originally ordered (that YOU HAD NO RECORD OF BEING PLACED) showed up.... We took the pair, unopened into the same store at Paddock Mall. There was a nice girl working there, who was happy to refund the $ to the card. However - she could only refund $84.00 (the price of the shoes WITHOUT shipping). This is NOT a large amount of money, but why would you expect the CUSTOMER TO PAY FOR YOUR MISTAKE?!?!
The girl called customer service in front of us on 4/30, we were told the entire amount of $90.60 would be returned to the card within 3-4 business days, or Tuesday 5/6 at the latest. Today is Thursday, 5/8, we called customer service AGAIN... Only to spend 40 minutes on the phone arguing about getting OUR MONEY WHICH YOU TOOK WITHOUT OUR PERMISSION back!! We were told you are going to "MAIL A CHECK"!! What?? Ridiculous. We did not use a check to pay, we used BANK OF AMERICA, and should be refunded ACCORDINGLY. We will NEVER DO BUSINESS WITH YOU AGAIN. BUYER BEWARE.
Spoke with Austin, ext. 5232 on Thursday, 5/8/2014. Horrible customer service. Horrible experience.
This report was posted on Ripoff Report on 05/08/2014 12:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Finish-Line/nationwide/Finish-Line-AWFUL-ONLINE-ORDERING-EXPERIENCE-Nationwide-1145105. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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