- Report: #1152858
Report - Rebuttal - Arbitrate
Complaint Review: Firefly Rental Car (Hertz)
Firefly Rental Car (Hertz)Madrid, Milan, Select State/Province Spain
Firefly Rental Car (Hertz) Double billing and 'mystery' credit card billing - Firefly Europe Madrid, Milan Spain, Italy
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Rented from Firefly 2 separate times -- Milan and Barcelona. Milan office double-billed me and had to resolve dispute with credit card company. Resolved after 5 months without being able to contact Milan office. 2 months later received OTHER mystery charge on credit card from Milan. Currently in dispute with credit card company.
Rented from Barcelona airport 3 months ago and have yet to receive my fuel refund. They also charge an additional 'fuel assistance fee' which the assistant there readily admitted was a scam. I strongly recommend NOT using this company in Europe. Not sure about American offices, but here in Europe they've been a nightmare.
This report was posted on Ripoff Report on 06/07/2014 07:34 AM and is a permanent record located here: http://www.ripoffreport.com/r/Firefly-Rental-Car-Hertz/Madrid-Milan-Select-StateProvince/Firefly-Rental-Car-Hertz-Double-billing-and-mystery-credit-card-billing-Firefly-Eur-1152858. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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