- Report: #1086655
Report - Rebuttal - Arbitrate
Complaint Review: Fireside Place-Rockwall Texas
Fireside Place-Rockwall TexasRockwall, Texas USA
Fireside Place-Rockwall Texas Very expensive piece of junk! Rockwall Texas
*Consumer Comment: I WAS RIPPED OFF TOO
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We purchased an outdoor fireplace from this company. After many months of fighting to get my unit after paying for it in full up front, when it arrived we were very upset!
Their website shows a much superior product and says that the firebox is included. When ours arrived, it had cheap ceramic tile in the fire box that cracked after the first use! There was no fire brick and the unit was very unstable.
This weekend sitting outside in front of the fireplace, the whole bottom of the firebox colapsed causing the insulation under the cheap tile to start on fire. Had I not been sitting there when it happened, it could have really been a problem.
I would highly suggest going somewhere else to purchase your fireplace. These people are not willing to talk to you on the phone and will not answer any questions. Should have kept my money!
This report was posted on Ripoff Report on 09/23/2013 11:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fireside-Place-Rockwall-Texas/Rockwall-Texas/Fireside-Place-Rockwall-Texas-Very-expensive-piece-of-junk-Rockwall-Texas-1086655. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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