• Report: #470478

Complaint Review: Firestone Complete Auto Care

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  • Submitted: Thu, July 16, 2009
  • Updated: Fri, August 27, 2010

  • Reported By:lawrenceville Georgia
Firestone Complete Auto Care
www.firestonecompleteautocare.com Chicago, Illinois U.S.A.

Firestone Complete Auto Care Lies about markup and Trys to sell you the most expensive part. Chicago Illinois

*Consumer Comment: RE: Firestone Problems

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I've rarely had Firestone do any work other than a quick oil change. Untill about 2 years ago. I was geting ready for a trip and found a broken shock on the rear of my suv.

In a bit of a rush. I called and got a quick ruff estimate to have both rear shocks replaced. The next morning when I showed up at the shop and all my car specs was keyed into their computer. The ruff cost of 500, tripled to 1,500.00!! For 2 shocks??? After some discussion with the manager. He then says, He thought i needed struts Then says that price, is the cost to convert my suv from shocks to struts an upgrade. And it was a mistake in the computer. Eventualy he gets me a price around 500 for shocks lobor and realingment.

Which brings me to my current experince. I needed some work done and my local Suzuki dealership has closed, so back to Firestone I go. Their price was about 150 more, than what the dealership had quoted a few months back. But with the current economy a price increase didn't suprise me. I also was having a new problem so I had them do a diagnostics to find the problem. Comes out I need a new sensor. Was told it was a hard to find part and they had located 2 one in California and it could be over nighted and it was 615.00 the other could only be shipped ground and was gonna cost 575.00

I decided to do my own looking. From an online parts store the cost was 180.00. I called around localy and found it available for 191.00. Heres where i realised this shop was trying to take me for a ride. When I called the local part store. They were surprised by my call. Due to the fact I have a fairly rare car and I was the second call that day. When I asked them they told me that yes. the local Firestone had an account and got discounted prices from them and yes. They had called a got a price quote for the part I needed.

When the I confronted the manager. He said that part was not OEM and the 575 to 615 $ part was. It had to be ordered from the Manufacture and would be coming from a NAPA. But, He could get the local part and It would cost me 258.00. So when I asked what the markup was he said 25%. I pointed out that that price was over 25% and that with the discount they got from the supplier I suspected the markup was closer to 75% to 100%

Heres the problem I have. Firestone knew there was an available part. But, proceeded to try and sell me on a part that was gonna cost 2 to 3 times as much. Also, I decided to call NAPA and was informed the OEM part was 250.00 plus shipping over night was about 50.00. If you add that and mark it up 100% you get the 600.00 price. Avoid Firestone this is obvisouly their normal operational procedure. Sell you the most expensive thing they can and then come up with excusses when caught. (IT WAS A MISTAKE IN THE COMPUTER..THAT PARTS NOT OEM)

Heres problem number 3 Firestone will not install a part you buy and bring with you because, they warantee their work for a period of time with a free replacement if the part fails. Heres the scam you've already paid for the replacement part with their 100% above retail/discount retail markeup.

lawrenceville, Georgia

This report was posted on Ripoff Report on 07/16/2009 02:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Firestone-Complete-Auto-Care/Chicago-Illinois-60680/Firestone-Complete-Auto-Care-Lies-about-markup-and-Trys-to-sell-you-the-most-expensive-par-470478. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

RE: Firestone Problems

AUTHOR: Bmob - (U.S.A.)

I also had a problem with Firestone recently. I bought tires from them in the Metro Atlanta area and they have been great. The problem started when we took our other car in for diagnosis as the A/C was not blowing cold at times. We left the luxury car with them for several hours as they stated that they were going to perform an in-depth diagnostic test. After our test was completed, we were informed that there was some bad news. Our car, which only has 50,000 miles on it, needed a new compressor and entire new system. The total cost for these repairs was around $2,241! $500 of the repair was for the labor and the rest was for the parts. I located OEM parts from discountacparts.com for a total of $600. This is less than half the price of Firestone's questionable parts. The service manager was confident that our compressor on our European car would not last another month. The car's A/C now blew hot constantly after the so-called diagnostic test. We were also informed that this location had been replacing A/Cs constantly this summer due to the hotter temperatures. Do they think that I am stupid enough to think that an A/C compressor that can handle nearly 1,000 degrees of heat will be harmed by an extra 10 degrees of air temperature? It sounded like they were bragging about all of the unnecessary repairs that they had performed at the expense of the struggling working class. 

Firestone refused to use any parts that we provided, so we got a second opinion from Car Spa. We were informed that we only need to recharge our A/C, as it was nearly empty! It appears that Firestone had failed to recharge our A/C system after evacuating all of the freon. They had no business evacuating the freon to begin with nor did they have our permission to do so. Our A/C was recharged for $80 by Car Spa and now works perfectly. I can't believe that we considered spending over $2,000 and wondering how we would be able to afford this for two whole months! This was not a simple mistake as I am a licensed property adjuster who is very familiar with how cars work. I verified that the compressor and condenser fan were working perfectly and that there were no leaks in the A/C system. Where did the freon go then? The answer is obvious. Do not trust these people. It is far worth paying slightly more at a dealership to have your vehicle serviced. The difference in cost is much cheaper than most people think and the service is usually honest and reasonable. Stay away from these con artists and thieves and you will save much more money in the long run and avoid their repair quotas. 
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