- Report: #1069794
Report - Rebuttal - Arbitrate
Complaint Review: Firestone Complete Auto Care
Firestone Complete Auto Care208 S Bryant Ave Edmond, Oklahoma USA
Firestone Complete Auto Care Way overpriced obtained locally Edmond Oklahoma
*Consumer Comment: SOUNDS LIKE BAD CUSTOMER
*Consumer Suggestion: Tom "NO HONESTY" Marty&OP the facts are clear
*UPDATE Employee: Firestone Complete Auto Care Corporate Response
*Consumer Comment: really isn't over price
*Author of original report: I now totally agree
*General Comment: That is one of my biggest complaints.
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Took my 1998 Plymouth Voyager to Firestone for intermittent screeching in engine area plus I noticed coolant leak while parkedin my garage. Left it over night for morning diagnosis. Was advised the serpentine belt idler pully as noise problem. Coolant leak was upper radiater hose had a split, also was advised that water pump was not leaking but possible loose bearing. Advised them to go ahead and replace waterpump.
Vehicle has approximately 154000 miles on it. My cost for water pump was $84.99, upper hose $30.99 belt tensioner $74.99. serpentine belt $71.99 which was about 6 months old to statr with.
I have no real problem with the labor cost, but parts are way out of line pricewise. Total cost for all was $685.36. Would be interested if anyone else agrees with parts prices being way out of line.
This report was posted on Ripoff Report on 07/24/2013 03:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Firestone-Complete-Auto-Care/Edmond-Oklahoma-73034/Firestone-Complete-Auto-Care-Way-overpriced-obtained-locally-Edmond-Oklahoma-1069794. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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