• Report: #1168577

Complaint Review: Firestone Complete Auto Care

  • Submitted: Sat, August 09, 2014
  • Updated: Sat, August 09, 2014

  • Reported By: Kristie — Glen Allen Virginia
Firestone Complete Auto Care
11002 W Broad St Glen Allen, Select State/Province USA

Firestone Complete Auto Care Rip Off, Thieves, Abusive, Excessive, Dishonesty, Horrible, Etc Glen Allen Virginia

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Overpriced thieves, save yourself the headache and do business elsewhere!  Went to this location because I had two flat tires due to a roadside hazard.  The tires were under warranty as to be replace at minimal charge ($28) however my back hub assembly was damaged by incorrect lug nuts being used with the spare. They charged $204 for the replacement hub plus 3.5 hours of labor for $385 grand total $657. They took full advantage of the situation plus 5 days to get the part/repair done to the vehicle which resulted in the lost of me as a customer who will never return to any Firestone location and write negative reviews on multiple internet sites available.  The quote received from a practical mechanic after this turmoil $125 for the part $125 for the labor $250 is what I should have been charged.  Perhaps the inflated cost was well worth indefinitely losing my business BEWARE OF THIS LOCATION and/or ANY LOCATION! 

This report was posted on Ripoff Report on 08/09/2014 12:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Firestone-Complete-Auto-Care/Glen-Allen-Select-StateProvince/Firestone-Complete-Auto-Care-Rip-Off-Thieves-Abusive-Excessive-Dishonesty-Horrible-1168577. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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