- Report: #815750
Report - Rebuttal - Arbitrate
Complaint Review: Firestone Complete Auto Care
Firestone Complete Auto Care7531 E. Camelback Road Scottsdale, Arizona United States of America
Firestone Complete Auto Care They lack skills, customer service, and mechanic knowledge! Scottsdale, Arizona
*Author of original report: All Is well- District Manager is Customer Service Oriented!
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We decided it would not be best to take it back to that same location, so we decided to go to a different firestone location to get a second opinion. After we dropped off the truck, it was determined that the other Firestone forgot to put the Drain Gasket back on the truck from the original oil change, so most of the oil had leaked out. They also determined that the power steering hose was broken in which needed to be replaced. We of course were shocked to hear the news, especially regarding the power steering hose as it was never on the report we received just a few short days before from the other Firestone location. I was also more embarrased for the technnician who complete the oil change, it is like restocking a printer with paper in the business industry, something they do every day, how can something so simple go so wrong? They recommended we called the original location to resolve the issue, as they stated it is likely this hose was damaged during the inspection at the other store we bucked up and payed the $400.00 bill to get the truck on the rode again.
I went ahead and called the store manager at the original firestone that assisted us and we certainly assumed they would take care of their mistake, well this certainly was not the case. Upon calling the manager, Todd, and explaining our situation to us, he did indeed start by saying we will need to go to the dealership for the tires in which will cost us $75.00 a tire to reset the gauge, he then went on to apologize, but in this case he stated I am so sorry you went elsewhere to get the services done, I do not like to lose $400 jobs to another store---it was not the response or the service I was looking for, especially when they are in the service industry. His technicians failed to do the simple task of replacing the gasket on an oil change, which this is a job they do on a daily basis, and also failed to install tires properly and conduct a vehicle inspection right, well what services are they good at then? I am also even more shocked in the lack of response and service from a corporate end. Of course I am not one to let this big of a mistake resulting in a bill to us, so I have been calling the corporate office all week and have yet to receive a response. I understand they may be gone for the holiday, so I will continue my efforts next week, but I wanted to make sure my full report was known to other consumers in the area to stay far away from Firestone if you want reliable service, and even better, customer service.
This report was posted on Ripoff Report on 12/30/2011 06:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/Firestone-Complete-Auto-Care/Scottsdale-Arizona-85251/Firestone-Complete-Auto-Care-They-lack-skills-customer-service-and-mechanic-knowledge-815750. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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