• Report: #1135821

Complaint Review: Firestone

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  • Submitted: Wed, April 02, 2014
  • Updated: Wed, April 02, 2014

  • Reported By: Adam — Costa Mesa California
Firestone
3733 S Bristol St Santa Ana, California USA

Firestone mechanic auto care ripoff Santa Ana California

*UPDATE Employee: Corporate Response

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I took my car to this place because the engine light was on and I needed repairs in order to pass a smog check.  They told me what needed to be done, they replaced the part, and I paid nearly $1,000 for it.  Then, just a few weeks later, the engine light came on again.  I took it back to them and they said another part needed to be replaced.  But I knew that I had just replaced that particular part a few months ago with a different mechanic.  So I no longer trusted these guys and did not want them making any further repairs.  But I demanded a full refund for the work that was done.  They said the work had been done, so they refused to issue a refund at all.

If their evaluation or assessment was wrong and they replaced the wrong part, then I should not have had to pay for it.  I came to them to have a specific problem fixed, and they failed to do so.  Do not go to these guys!!


This report was posted on Ripoff Report on 04/02/2014 06:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Firestone/Santa-Ana-California-92704/Firestone-mechanic-auto-care-ripoff-Santa-Ana-California-1135821. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Corporate Response

AUTHOR: BSRO Social - ()

Hello,

My name is Tom and I am from the Firestone Complete Auto Care Corporate Office. I apologize if any misdiagnosis was made during your service and would be happy to help facilitate a resolution between you and management. Please message me at social@bfrc.com with your review posted here and the invoice number from service or the phone number on your account at your earliest convenience.

 

Best Regards,

 

Tom

social@bfrc.com

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