• Report: #662324

Complaint Review: Firestone/Credit first National Association

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  • Submitted: Mon, November 15, 2010
  • Updated: Mon, November 15, 2010

  • Reported By: dale — Felton California United States of America
Firestone/Credit first National Association
Internet United States of America

Firestone/Credit first National Association CFNA does not identify the card it is associated with in mailings, Internet

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My complaint is this:  today I received a notice from Credit First National 
Association about changes (raises in fees) to my credit card.
I had no idea which card this was...there is no mention of Firestone.  By doing an online search, I was able to figure out that CFNA is my Firestone credit card.

When a company sends changes (raises in fees) and also says you can reject the changes but  your account will be closed, without mentioning which card it is referring to, I can only assume this is on purpose, to encourage you to just shrug and say: who the heck is this?  Don't know. Oh well."  And then forget about it.

I have seen this before, where the info on the credit card is not identified.  This practice tends to disempower the consumer, as he doesn't even know who he is dealing with.

Shouldn't there be a law that any important info from the credit card company must identify which card is being changed?  

This report was posted on Ripoff Report on 11/15/2010 07:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/FirestoneCredit-first-National-Association/internet/FirestoneCredit-first-National-Association-CFNA-does-not-identify-the-card-it-is-associa-662324. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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