- Report: #804613
Report - Rebuttal - Arbitrate
Complaint Review: First ACH
First ACH9693 Gerwig Lane Suite A Columbia, Maryland United States of America
First ACH HSBC Bank A Dishonest Comany that Hurts Small Businesses Columbia, Maryland
*Consumer Comment: Talk to your bank's manager.
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
I found FIRST ACH online after being rejected by my bank (Chase) for ACH collections, because we had only been in business one year (they required 2-3 years). The premise of ACH is that your customer gives you their checking account number, and you can directly deduct payments from your customer's account. Upon calling FIRST ACH, I spoke with Robert Matthews in "customer support". Although my company had only been in business one year, we were fast growing, profitable, and our customers were requesting that we use ACH services in addition to credit cards (we were easily approved for a $60K/month credit card account). Robert said it would be absolutely no problem to get us approved, so I filled out the application and sent it in. As part of the application process, you have to provide your bank account number so FIRST ACH can deduct their monthly service fee, of $10. This is typical in the merchant processing industry, so we thought nothing of it.
Our application for service was not approved, but FIRST ACH started deducting service fees from our account immediately -- and has done so for more than a year! Even though we were never approved, and have never benefited from the service, they continue to bill us. We have made calls, send emails, and faxes, but these guys keep taking $10 a month from our account. Our bank says there is nothing they can do to stop it, other than closing our business bank account down altogether. No matter what we have tried, FIRST ACH keeps billing us for $10 per month -- while providing no access to the service whatsoever. I don't need to explain why this is horribly dishonest.
DO YOUR HOMEWORK before you give this company your bank account information. It is a year later, and we are still trying to get them to stop billing us. One more try, and we are going to close our bank account down. As a small business owner, you have enough headaches, without having to worry about this kind of stuff. And, as a business owner, you want to support honest companies, not those who take advantage of busy small business owners.
If you are a business owner looking for ACH service, RUN FROM THIS COMPANY!
This report was posted on Ripoff Report on 12/03/2011 02:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/First-ACH/Columbia-Maryland-21046/First-ACH-HSBC-Bank-A-Dishonest-Comany-that-Hurts-Small-Businesses-Columbia-Maryland-804613. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.