• Report: #164582

Complaint Review: First American Home Buyers Protection Corporation

  • Submitted: Mon, November 14, 2005
  • Updated: Mon, November 14, 2005

  • Reported By:Upland California
First American Home Buyers Protection Corporation
www.firstam.com/warranty Upland, California U.S.A.

First American Home Buyers Protection Corporation Is acting in bad faith in replacing a central heating furnace. They offered a cash settlement of $225 a joke to replace a $3500 unit not including labor. ripoff Upland California

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We purchased a new home in May and also purchased a home warranty policy. I reported a claim on the heating unit. The insurance companies technician concluded the unit had to be replaced. I called to check on the process of our claim after I had an opportunity to research possible upgrades to our heating system.

When I phoned the insurance company a week later after hearing nothing from them I was told they had ordred a furnace and if their technician did not install it they would charge me a 25% restocking fee. I informed them that I had not authorized any work or purchase and felt that the technician they had chosen was trying to rip us off. Their technician had managed to rack up $875 in charges to replace the new furnace "the insurance company would not pay".

I told them I wanted my own contractor to do the replacement and they then informed me that for a cash out there would be the 25% restocking fee plus a $60 work in progress fee and the total check would be $225. WHAT???? The repacement cost with no upgrade is $3490. They failed to transfr my calls to a supervisor and have not called back after I left messages. BAD FAITH!!

Upland, California

This report was posted on Ripoff Report on 11/14/2005 09:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/First-American-Home-Buyers-Protection-Corporation/Upland-California-91784/First-American-Home-Buyers-Protection-Corporation-Is-acting-in-bad-faith-in-replacing-a-ce-164582. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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