- Report: #694778
Report - Rebuttal - Arbitrate
Complaint Review: First American Home Buyers Protection Corporation
First American Home Buyers Protection Corporation7833 Haskell Ave. Van Nuys, California United States of America
First American Home Buyers Protection Corporation Bad Faith, Doesn't deliver, On my way to court. Van Nuys, California
*Author of original report: Won in Court!
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I called the insurance company back the next day to again ask for another contractor or second opinion and they again refused. I asked to get a final total including the additional $150 charge that I was told would be covered. They came back and said they made a mistake and the cashout amount would only be $488. They said the contractor would only charge them $138 total for labor to bring out a new heater, install it, take away the old heater, pay for permits and do the other work that they were going to charge us $150 that should have been covered by the contract. Therefore, we could pay $1050 for the existing contractor which included bogus charges and price gouging (since we didn't have a choice). Or, we could take $488 as a cashout from the insurance company. I strongly questioned the amount as not being honest based on their policy to pay us the same amount as their direct cost (since it was over $800 the day before). We have received two estimates for the same job from reputable companies. One for $2,200 and one for $1,600. I believe we are being defrauded and that the contractor and the insurance company are scamming us and both are complicit.
This company requires you to use sub-standard, ripoff contractors and are in on the scam of having the contractor come up with a bunch of charges to make up for what the insurance company isn't paying them. They REQUIRE you to use their crooked contractor who is in on the scam. They proceed with claims in bad faith and then do not tell the truth about the cashout amount.
I'm sure we're not alone in being scammed by this company and being forced to use a crooked contractor (with no chance of a second opinion or a competitive bid). I would love to participate in a class action. In the meantime, we are going to court.
This report was posted on Ripoff Report on 02/12/2011 11:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/First-American-Home-Buyers-Protection-Corporation/Van-Nuys-California-91406/First-American-Home-Buyers-Protection-Corporation-Bad-Faith-Doesnt-deliver-On-my-way-t-694778. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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