- Report: #1062709
Report - Rebuttal - Arbitrate
Complaint Review: First American Home Buyers Protection Corporation
First American Home Buyers Protection CorporationPO Box 10180 Van Nuys, California USA
First American Home Buyers Protection Corporation Home Warranty Company, denying claims when they should be covered Van Nuys California
*Consumer Comment: AirCon Resolution
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We have had a contract with First American for almost 4 years and the past 3 years every year we have had our air conditioner serviced for the same issue (only being told it is due to no freon the past 2 service calls) this time we were advised the part of the air conditioner unit needs to be replaced but it will not be able to be replaced properly unless the furnace is replaced at the same time due to how the unit is installed and it being an older unit. First american is now refusing to do the full repair and is requiring us to pay over $3500 out of pocket so we can have a fully functioning air conditioning. This issue is not our fault as they advertise that they cover despite the age make or model and the reason this all needs to be replaced is due to the age, the unit is over 20 years old. They are saying it is not covered due to a modification required to repair the unit. There is no modification required it is a replacement required. They said there was no problem adding the coverage of our Air conditioner when we first added it 3 years ago and it is fully covered. We have continuously paid for our Home Warranty since day 1 of living in our home and owning our home and have had no lapse in coverage.
This report was posted on Ripoff Report on 06/27/2013 06:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/First-American-Home-Buyers-Protection-Corporation/Van-Nuys-California-91410/First-American-Home-Buyers-Protection-Corporation-Home-Warranty-Company-denying-claims-w-1062709. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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