- Report: #1067683
Report - Rebuttal - Arbitrate
Complaint Review: First American Home Buyers Protection Corporation
First American Home Buyers Protection CorporationP. O. Box 10180 Van Nuys, California USA
First American Home Buyers Protection Corporation Not very good protectors Van Nuys California
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If I could give a zero star, I would! Home warranties are only for the benefit of the warranty company. The seller buys the warranty to help sell the home the buyer is thinking they are covered in the event something major goes wrong after purchase. Sellers save your money and buyers BEWARE!!!
We have had several issues since buying this home and as of last week the coils in two air condition units went out and we still were out of $1700 for repairs because the warranty didn't cover secondary damage that the covered damage caused! What a racket!!!
First American Home Buyers "PROTECTION" Corporation also contracts very dishonest companies. They use J & S mechanical in the Atlanta area and the ethics at this place is terrible. I've had plumbers come with their cracks showing, I've had appliance people come over and promise to return or call with updates and a week or more later I was trying to track the workers down for update. As of two days ago, I had the HVAC guy lie about returning to do some work he promised to do. He gave me his personal phone number which was WRONG!! I called the company and they said that changing out the thermostats is not under contract and we could schedule and pay to have the guy come out. His excuse for not doing what he promised was because he was tired and had been up since 5 am and he would come back the next day. After giving me a wrong number, he had no intentions of returning. That makes me not trust the entire company because instead of this man being truthful about what he could and could not do, he decided to be deceitful and lie. Definitely not a good reflection on the J and S Mechanical company that First American Home Buyers Protection Corporation has a contract with.
I don't want anyone from that company (J & S) back in my home again because the trust factor is GONE! Not to mention the rude response from the woman who answered the phone when I called regarding the worker returning! This the type of company that First American sends to PROTECT its customers!
My advice to everyone is to get on Angie's List to find a reputable warranty company and read all of the small print to see what is and what is not covered when you do find a decent and honest company.
This report was posted on Ripoff Report on 07/17/2013 08:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/First-American-Home-Buyers-Protection-Corporation/Van-Nuys-California-91410/First-American-Home-Buyers-Protection-Corporation-Not-very-good-protectors-Van-Nuys-Calif-1067683. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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