Two of the burners on my LG stove went out on 01/08/2009. I filled a claim the same day. I received the first contractor dispatch from a company in Allen (about 70 miles away). After two weeks, I discovered that they could not work on my stove (I have the flat top stove). The service company (not the people that I have been paying my money to) informed me that the work order had been reassigned.
When I called to get the contact information for company #2, the rep discovered that the actual work order had not been faxed. The 2nd company called on Wednesday, they do not work on this stove either--you would think that the stove was developed in outer space.
Finally, i got a rep that had me on one line and Sears on the other and coordinated an appointment (or so I thought). Per the rep, my appointment was 8-12, per Sears the appointment was 8-5 and the tech from Sears did not show up until 7PM.
Let me insert a line here that each time I call, the wait is at least 1 hour and I have called 3 times.
So the guy from Sears arrives 01/20 and pretty much knows what the problem is. The repair is about $330 which is over the $300 limit so he has to get authorization. The rep is too stupid to know that a $330 repair on a $1200 stove is a "good repair". In addition to that, he had to wait over an hour to be able to get thru. I actually pulled out a chair for him and got him a drink for his wait as I am now up to 6 total calls and the wait is still at least an hour.
The tech goes ahead an orders the more critical part and says that he will work with his supervisor to get the other part resolved. I talk to Suzanne in the claims non-resolution department. She is so "nice" and "helpful" as she will leave a note to herself to personally follow up and call me back and let me know. No call.
So finally, I call again but I wait until 2AM CST (because they say 24/7) only to learn that the department that I need is close. The supervisor is only able to see limited data but that the claim is in for $303 and awaiting the final purchase order. They are sending an email to the "supervisor's special call center" in California or Texas and they will return my call 1st thing tomorrow morning.
I'm trying to plan a Super Bowl party and I don't have a stove. I know that once I get this