I moved into my home on April 20, 2012. We discovered the air conditioner was not working on the final walk-through a few days before closing. First American fixed the problem. We moved in the weekend of April 20th and discovered the ac unit had broke again on the day we were moving in our new home. They fixed the problem within a couple of days. The unit broke again about a week later (3rd time) and a technician came out and said it was a fuse. It worked until about a week after that and I made them send a different company (4th time). The new technician said the problem was the fan, this time, and replaced it. Well, it worked for about a week and is now broke again (5th time). The same technician came to my home and said that the unit being 17 years old needed to be replaced. This time the problem is the compressor has went out. This was discovered on Friday. It is now Tuesday and they called to let me know they are not replacing the unit but will replace the compressor. After the fifth time in 34 days you would think they would just replace the unit instead of replacing every part in the unit.
I am 99% sure they are trying to wait out my year warranty contract but I think its absurd to cause me this much trouble in the first of the twelve months. I will be renewing my policy and calling for every single minor/major problem I have. I moved into a home with the understanding they were fixing the air conditioner. I purchased a home warranty for them to KEEP it working. They have failed to hold up their end of the contract. They are a worthless company and the more I read on this company the more I am disgusted by them.
Nobody should have to go through this much trouble for a company to be responsible for their end of the contract. Not to mention all of the enjoyment I have lost from my new home, my recent marriage on May 25th, my home warming party, not being able to cook in my new kitchen or wash&dry cloths and have a VERY hard time sleeping in the MS heat. Leaving your windows open at night isn't very safe but it would be unbearable if we did not open windows.