• Report: #890596

Complaint Review: First American Home Buyers Protection Corporation

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  • Submitted: Wed, May 30, 2012
  • Updated: Fri, February 28, 2014

  • Reported By: April — Pearl Mississippi United States of America
First American Home Buyers Protection Corporation
Van Nuys, CA 91410 Internet United States of America

First American Home Buyers Protection Corporation Inadequate and a Rip off Internet

*Author of original report: FYI

*Consumer Comment: Just FYI

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I moved into my home on April 20, 2012.  We discovered the air conditioner was not working on the final walk-through a few days before closing.   First American fixed the problem.  We moved in the weekend of April 20th and discovered the ac unit had broke again on the day we were moving in our new home.  They fixed the problem within a couple of days.  The unit broke again about a week later (3rd time) and a technician came out and said it was a fuse.  It worked until about a week after that and I made them send a different company (4th time).   The new technician said the problem was the fan, this time, and replaced it.   Well, it worked for about a week and is now broke again (5th time).  The same technician came to my home and said that the unit being 17 years old needed to be replaced.  This time the problem is the compressor has went out.  This was discovered on Friday.  It is now Tuesday and they called to let me know they are not replacing the unit but will replace the compressor.  After the fifth time in 34 days you would think they would just replace the unit instead of replacing every part in the unit.  

I am 99% sure they are trying to wait out my year warranty contract but I think its absurd to cause me this much trouble in the first of the twelve months.  I will be renewing my policy and calling for every single minor/major problem I have.  I moved into a home with the understanding they were fixing the air conditioner.  I purchased a home warranty for them to KEEP it working.  They have failed to hold up their end of the contract.  They are a worthless company and the more I read on this company the more I am disgusted by them.  

Nobody should have to go through this much trouble for a company to be responsible for their end of the contract.  Not to mention all of the enjoyment I have lost from my new home, my recent marriage on May 25th, my home warming party, not being able to cook in my new kitchen or wash&dry cloths and have a VERY hard time sleeping in the MS heat.  Leaving your windows open at night isn't very safe but it would be unbearable if we did not open windows. 

This report was posted on Ripoff Report on 05/30/2012 01:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/First-American-Home-Buyers-Protection-Corporation/internet/First-American-Home-Buyers-Protection-Corporation-Inadequate-and-a-Rip-off-Internet-890596. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

FYI

AUTHOR: April - (United States of America)

Being that your opinion is totally ignorant to my situation yet you still feel the need to act like you are smart on the subject, I feel the need to inform you that the problem continued until last week. After OVER 25 times of sending incompetent technicians to my home, they finally replaced it. You insinuating that I'm lazy and didn't read a "d**n" contract is just "d**n" stupid for you to say, as you don't know me. You don't have to believe it but you don't have to voice your ignorant opinions on MY complaint. The only reason this company upheld THEIR end of the contract to a paying customer is because I hired an attorney to deal with the problem. I moved in on April 20th and it was finally resolved on August 4th.. Ya, your opinion is absurd but right along with your ignorance it rolls right in line with you being their biggest fan. Over 3 months in my home and my unit works only three weeks in all that time.. Ya, I'm the bad guy. Trolling company complaints to put all that effort into a situation you are, again, ignorant to is just a lousy existence. Go deal with your own problems and get off the Internet. You are not the batman for insurance companies I'm quite sure.

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#2 Consumer Comment

Just FYI

AUTHOR: EmmaRae1088 - (United States of America)

To me, it seems common sense they are not trying to "wait out [your] year warranty contract" as their motive is not to lose customers after the first contract, but to butter you up for renewal. If this situation was as ridiculous as you say (which i highly doubt), it wasn't something they did on purpose. Please keep in mind, the more times they send a technician out to your home, the more $$ they have to put into an issue that is not being fixed. They are losing just as much, if not more, than you are.

I say this as a loyal customer as First American, not that I'm trying to defend their honest mistakes, but because I see them slammed on here everyday for things that are not rightly their fault and I'm incredibly sick of it. I'm sick of the American population being too lazy to think things through and read a d**n contract they are paying hundreds of dollars a year for. It's much easier to get on the internet and post some inflated, incredibly exaggerated negative opinion in hopes your miserable post makes someone else in the world equally as miserable and therefore skeptical of a company that quite clearly lives up to every word in their contract.
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