• Report: #310171

Complaint Review: First American Home Buyers Protection Corporation

  • Submitted: Tue, February 19, 2008
  • Updated: Tue, February 26, 2008

  • Reported By:Oceanside California
First American Home Buyers Protection Corporation
PO Box 10180, Van Nuys, CA 91410 Nationwide U.S.A.

First American Home Buyers Protection Corporation CONSUMER ALERT!~ THIS COMPANY IS A SCAM!!! Van Nuys California

*Consumer Comment: I have nothing but positive comments about First American Home Buyers Protection

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We have been a member for 11 months and have called them for service to our toilet, refrigerator, microwave and bathroom sink. We have been told each and every time that the the particular things that were broken on these items were "NOT COVERED." They were rude and made it very clear that they were just looking for ways to say "sorry, that's not covered." I tried to reach someone within the company that could resolve one or all of these matters or at least talk to me about my frustration and was continually hung up on or forwarded to voice mail that I guess no one checked.

We have been trying to cancel our plan for months now and they (the very unprofessional receptionist's) say they will take care of it and then they charge our credit card the next month as if the conversation never took place.

In the meantime, we have a broken faucet, microwave and refrigerator and they are still making us pay. Luckily the toilet only backs up once a month now. The money we have paid them for membership and the $50 fee we got charged each time they came out to tell us it's not covered could have EASILY covered all of our repairs and then some. We are left with the question....Why would anyone become a member? Do they cover anything? Most likely not because they leave themselves enough wiggle room in their fine print for their favorite slogan "Sorry, that's not covered."

Oceanside, California

This report was posted on Ripoff Report on 02/19/2008 02:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/First-American-Home-Buyers-Protection-Corporation/nationwide/First-American-Home-Buyers-Protection-Corporation-CONSUMER-ALERT-THIS-COMPANY-IS-A-SCAM-310171. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

I have nothing but positive comments about First American Home Buyers Protection

AUTHOR: Michael In Richardson, TX - (U.S.A.)

My wife and I purchase our previously-owned home in Richardson, TX, (built in 1963) a little more than five years ago. At that time we also purchase a policy with First American. When our forty-year old Caloric wall oven/broiler stopped working, we called for service.

On the first call, the tech determined that the thermostat and related electronic parts had failed. Within one week, First American had determined that the unit was too old to bother repairing and had sent us our "cash out", with which we were able to purchase a brand new GE Profile range to replace not only the wall oven but the counter top stove in our kitchen as well.

Since that initial experience, First American has replaced our water heater. They have repaired the HVAC compressor and then -- when they determined after a second service call by a different contractor that the first contractor had messed up -- gave us an entirely new unit. (And we weren't required to pay the service call fee for that "corrective" visit. Instead, First American told us they'd contact contractor #1 to tell him about his error, copied us in writing and agreed not to send that contractor to our home on any future calls.

When our fifteen-year-old washer died, we had a similar situation, in that the first service company determined that, although there was water all over the floor "it must be your plumbing". When we contact First American to express our dissatisfaction and describe in detail why the first tech was mistaken, First American did not hesitate to send out a different contractor who, within five minutes, found the source of the leak inside the washer.

When, again due to the unit's age, First American decided it wasn't worth trying to fix, they did not hesitate to provide our "cash out" check, based on the cost of a replacement machine with similar features. Through smart shopping, we identified a model with fewer features that still met our needs and pocketed the difference.

To be fair, the incident with the washer could have gone smoother, as the Customer Service Rep handling our claim actually failed to file the request for a cash-out in a timely manner. But, even though it took an extra two weeks, we got our money, got our new machine and have since renewed our policy, with confirmation from First American that our new washer is now covered as well.

So, although we have found that, on occasion, the contractors sent to our home leave something to be desired, First American itself has never failed to be totally professional, responding quickly to our service requests, returning phone calls as promised and following up with us to ensure our satisfaction. It's sad to see that others haven't had our positive experience, but we would not hesitate to recommend this company to anyone considering buying a home warranty.
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