• Report: #291649

Complaint Review: First American Home Buyers Protection

  • Submitted: Fri, December 14, 2007
  • Updated: Mon, December 17, 2007

  • Reported By:Alpine California
First American Home Buyers Protection
7833 Haskell Ave Van Nuys, California U.S.A.

First American Home Buyers Protection 37 degrees out - 2 weeks with no heat and they won't call back! Van Nuys California

*UPDATE EX-employee responds: Settle down...

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My furnace has been deemed inoperable by the tech that First American sent. San Diego Gas & Electric has "red tagged" it because of large cracks. It is 37 degrees at night and for two weeks I have called and put 4 messages on the FA web-site pleading with them to call me and fix my furnace. They are not denying that it is covered - they can't because it is. They are not doing anything and they won't contact me. Really - I have actually pleaded with them. No one at this company cares that my family is cold.
This company is licensed in California by the Department of Insurance. I have just filed a complaint and I urge everyone to do the same in your state. This is the second time I have had a claim and the run-around is the same. You all know what I am talking about. No response, double talk and contradicting information. This is obviouly the way they do business everywhere - and they need to be put out of business.
PLEASE CONTACT YOUR STATE DEPARTMENT OF INSURANCE AND FILE A COMPLAINT!

Greyhound
Alpine, California
U.S.A.

This report was posted on Ripoff Report on 12/14/2007 02:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/First-American-Home-Buyers-Protection/Van-Nuys-California-91406/First-American-Home-Buyers-Protection-37-degrees-out-2-weeks-with-no-heat-and-they-wont-291649. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Settle down...

AUTHOR: Inyaface - (U.S.A.)

Let's just all settle down. Its good you feel the need to report the Company to the Insurance Regulator's of California, and this is one sure fire way to bring your claim straight to the right department(Claims Evaluation Department) that will bring a swift resolution to the claim. But you are complaining to the people you should be complaing about, more on that later on in this essay.

But there are things one must think about before shooting your guns all willie-nillie...First, do you have a hard copy of your contract? Do you fully understand all of the wording in the contract? Do you have all of the information compiled in such a way that creates a cohessive arguement (documentation of whom you exactly talked to, when you talked to them, and what was said)?

Just contacting the Insurance Regulator's and complaing is not going to gaurantee a victory over the company. And don't get your hopes up the company will be closed by one complaint, let alon many any time soon.

I know for fact that less than 1% of all policy holders have a negative experience when trying to resolve a claim. And I do mean resolve not approved. many customers who understand their contract verbiage will be understanding of a claims denial. By your post I am aware this is just a service issue.

Please understand that you are 1 in a customer pool of hundreds of thousands...it sucks to be in the 1% but patience and persistence are the best tools to have when dealing with the company.

The second you loose your cool and become upset you've shot yourself in the foot. Just keep your cool and add another blanket or a space heater. Because, by law, they only have to send someone to the home to make the diagnosis within 48 hours they are not given a set time for when a repair has to be completed. This is not one of the Company's "rules/guidelines" it is a state law reagarding all froms of insurance and they are all pretty much the same for all states. So before getting upset at a Company for taking so long to handle a claim, be more upset at your state legislature for not placing tougher regulations on insurance/warranty companies to expediate claim processes.
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