• Report: #351505

Complaint Review: First American Home Buyers Protection

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  • Submitted: Tue, July 15, 2008
  • Updated: Tue, July 15, 2008

  • Reported By:Malibu California
First American Home Buyers Protection
PO Box 10180 Van Nuys, California U.S.A.

First American Home Buyers Protection Paid for AC coverage but they don't insure zoned systems horrible costomer service Van Nuys California

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This company is the worst! They charged us premiums for AC coverage but have taken over a week to suddenly figure out that our zoned system is not covered in any case. They sent out a technician a year ago to fix it but somehow he didn't tell them it was a zoned system. The customer service rep sent emails to the wrong company for several days. It took many calls and holding on line for me to figure out what the problem was (emails sent to wrong company). Then it took time before the new company could schedule it. The new company came out and promptly reported that insurance does not cover the system since it's a zoned system. So we have no AC! The whole thing is an outrage. Gotta go... and call someone who can fix the system... at our expense.

Kathryn
Malibu, California
U.S.A.

This report was posted on Ripoff Report on 07/15/2008 11:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/First-American-Home-Buyers-Protection/Van-Nuys-California-91410/First-American-Home-Buyers-Protection-Paid-for-AC-coverage-but-they-dont-insure-zoned-sys-351505. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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