• Report: #645855

Complaint Review: First American Payment Systems

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  • Submitted: Wed, September 29, 2010
  • Updated: Sun, July 22, 2012

  • Reported By: Tammy — Rayville Louisiana United States of America
First American Payment Systems
100 Throckmorton Street, Suite 1800 Fort Worth, Texas United States of America

First American Payment Systems Trans Tech, TMG,Secur Chex, Transtech Merchant Group The Country Cottage Fort Worth, Texas

*General Comment: close account

*Consumer Comment: Fell Victim To First American

*Consumer Comment: Same Issue, Any advice?

*General Comment: Exact Same Story here too

*General Comment: What Can We Do?

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The Rep came by my shop and showed me the services they offered.  I already had a company to do my credit cards, checks.  So he said I could try it out and if I was not happy with it ok.  Well they were also going to pay my cancelation fee to the company I have. 


They sent me the equipment, I plugged it up and had to call in to set it up.  Ok when I called my present company they agreed to go down on my prices.  I called the Rep and told him I did not want the company he was with I was going to stay with my present one.


He said for me to box it back up and return it, it would be no problem, he understood.  A Week  or week and a half they sent me a return slip for fedex to pick it up.  I sent it back.  Now they are billing me.  I called the company, they are saying I did not canceling it with in a certain days.  I done just what the rep told me to do.  Now he will not answer my calls.  I call and they are saying I will pay the monthly or 700.00 cancelation fee.  He should have told me to call and cancel it when he told me to box it up.  What can I do.


This report was posted on Ripoff Report on 09/29/2010 05:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/First-American-Payment-Systems/Fort-Worth-Texas-76102/First-American-Payment-Systems-Trans-Tech-TMGSecur-Chex-Transtech-Merchant-Group-The-Co-645855. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

close account

AUTHOR: cydney - (United States of America)

This company goes by many names and needs to be stopped. Payment systems, global leasing,global legal and the names you mentioned. When I first signed on with them and googled there was no bad information about them . Obviously under a new name at that point. As fast as you can change your account and call the bank to block them raiding your account. I too am in the same nightmare and now being sued out of the state of New York by them. Threatening phone calls at all hours stole $800 from my account. They never intended to provide a service other than for them to sue you and steal your hard earned cash.  I have contacted our States Attorney General and our States Banking commission in hopes they can get them shut down. I also have legal counsel standing by. We should all unite and file a class action lawsuit against these crooks. We are reaching out to all that have been scammed by this company. I am appreciative of this forum but would hope there is a link that can put us together.

This is their response to the legal letter I emailed them . They are reading this list of complaints against them they are crooks
 James Huber jhuber@glrlegal.com12:06 PM (2 hours ago)to me, James, Chris, AndrewThank you for your response Ms. Williams. If you would like to communicate some facts regarding the commercial contracts between you and your business, and Payment Systems, please do so.  Unverified complaints from the internet are not persuasive, and have nothing to do with this particular dispute.  You are more than free to pursue a class action lawsuit, but if you do a bit of research, or consult with an attorney, you will quickly realize that this dispute is not fit for class action certification.  (SAYS WHO?)So if you would like to discuss settling this lawsuit, please contact Andrew Cruzen directly.  Otherwise, I reccomend that you hire an attorney.  If you do not file a timely answer, we will file for a default judgment, and enforce that on you and your business. Please contact Andrew to discuss your options. James Cannon Huber, Esq.
Global Legal Resources, LLP
Main:  (888) 846-8901
Fax:   (888)846-8902jhuber@glrlegal.com 
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#2 Consumer Comment

Fell Victim To First American

AUTHOR: SK - (United States of America)

Just wanted to add my voice to the growing number of victims of First American Payment Solutions.

I was signed up with them via a third-party who promised lower rates and never disclosed the ridiculous and unwarranted cancellation fees charged by First American.  It would seem that the company shields itself behind powerless third-party sales reps who either don't know the extent of the contract or are simply told to not disclose them to new customers.

Granted, I signed the contract and should have read every word to notice the one time on page 4 that the cancellation fee is mentioned at all.  They must know that if their customers are aware of this fee that their customer base would be much smaller.

I abhor the practice of withholding information from consumers in an attempt to trick them into a legally binding hold-up.  I could have sworn that I asked the sales rep about contract length, cancellation fees, etc. but since I didn't record the conversation I cannot prove it.  I just know that unless I had a moment of temporary insanity I would not have agreed to a 3 year contract and a $500 cancellation fee.

Thieves and rogues, avoid at all costs, whatever name they are operating under.
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#3 Consumer Comment

Same Issue, Any advice?

AUTHOR: De - (USA)

We are a small business and always keep an eye out for better pricing.  Much like in the original post, the salesman came in and promised better rates etc.   Please keep in mind that all this happened within 5-7 days but we have been fighting the fees for over 6 months and now have an attorney.

According to the contract copy we have, First American was to pay for the early termination fees from our other processing company.  After days of back and forth, talking to the salesmen's supervisor, just trying to ensure that everything stated in the contract was truthful; it was clear that they began to adjust their statements. 

On the day of installation, with no confirmation of how the early termination fees were to be handled and the account not fully set up (thats even longer story), we canceled.  We called the main office, with the salesmen here and started the process to cancell.  The salesmen proceeded, in front of a customer, yell.  Our customer stayed in the office for fear that something might happen and we would need a witness.  He was asked to leave and did go after some time.

We continued on with the cancelation via the phone rep., who said no termination fees would be accessed as the installation was not completed.  We completed the faxed form and sent it back as instructed.  Then we go one back saying the signature didn't match?  So the owner resigned it. 

Long story short, we have been debited at least 4 times each description used another one of their business names.  Each time our bank has worked with us to have them reversed as they did not have debit authority(contract was not signed or dated by salesman) to put it into effect.

The calls and letters have been so bad  that we have retained a lawyer.  Our lawyer has received an offer for us to pay and  finally settled this issue.  Based on what we read here I do not know if we can trust this.  Instead of filing against the business they have gone after the personal credit of the owners.  They want a sum of money for termination fees and return debit fees?  Really what about our loss of time, money etc.?  We have to make a decision to accept or not.  

Why are they even still allowed to operate in NY or anywhere?  Did anyone have an success with them or advice on how to handle this?  How are they getting away with this?  We have thought about sending copies of the paperwork to the attorney general. 

FYI: Just read an article for the National Association for the Self-Employed (nase.org) dated Nov 2011, that First American Payment Systems is part of some type preferred business for their membership, if they want to start accepting credit cards. 
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#4 General Comment

Exact Same Story here too

AUTHOR: DL - (United States of America)

I am going through the exact same thing with TMG and First American!!! What can we do???
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#5 General Comment

What Can We Do?

AUTHOR: DL - (United States of America)

I have the exact same story, but the told me I have to pay $500 or they will turn me over to First American....which they did. First American is saying I owe over $1000!!! Can anything be done to stop this company???

Help! Email me at (((ROR redacted)))

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