- Report: #919951
Report - Rebuttal - Arbitrate
Complaint Review: First Bankcard
First BankcardInternet United States of America
First Bankcard Amtrust Bank Reward points stolen after closing account. Without being told that they would be forfeited. Internet
*Consumer Comment: paperwork
*Consumer Comment: Yes
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Upon receiving my next statement from First Bankcard there was a late charge that more than doubled the previously existing balance and a hold was placed on my account. I contacted them and said that if the penalty wasn't removed I wanted the account closed.
They removed the penalty gave me the final balance, which I paid in full and we parted ways. After doing so I checked into redeeming my accumulated "World points" and was told that they were no longer available because I had closed the account.
This account was created/opened in 1988 and I had over 26,000 points earned and they stole them with no verbal warning that they had the ability to do so. By their own accounting this is worth over $400.00 cash!
I spoke with their customer service people and they said I was S.O.L. get a lawyer. This isn't right!!! Am I screwed?
This report was posted on Ripoff Report on 07/30/2012 06:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/First-Bankcard/internet/First-Bankcard-Amtrust-Bank-Reward-points-stolen-after-closing-account-Without-being-told-919951. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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