• Report: #281641

Complaint Review: First Consumers National Bank

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  • Submitted: Mon, October 29, 2007
  • Updated: Mon, October 29, 2007

  • Reported By:Chesapeake Virginia
First Consumers National Bank
P O Box 922788 Norcross, Georgia U.S.A.

First Consumers National Bank They changed the web address for payments to one that doesn't work. Now payment is late.Can't reach a person on phone for help. Norcross Georgia

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I went to pay online as I always do. When I typed in the address on my statement,www.cardmemberservices.net, it automatically changed on the browser line to www.cardaccessservices.net and it gave me an error message right away.
I tried it several times throughout the day but got the error each time. It is a bad address. Of course when you call the customer service number all you get is a recording advising you to write to them. They do not have anyone you can speak to for anything - especially website technical assistance.
Therefore, my payment is late and I'm sure they won't hesitate to slap on a fee that I will have to spend time fighting.
I have read things about this company when I 'googled' them and it's not good. I would like to see a class action suit get started. I would be glad to join in.

Kathi
Chesapeake, Virginia
U.S.A.

This report was posted on Ripoff Report on 10/29/2007 01:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/First-Consumers-National-Bank/Norcross-Georgia-30010-2788/First-Consumers-National-Bank-They-changed-the-web-address-for-payments-to-one-that-doesn-281641. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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