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Report: #532442

Complaint Review: First Convenience Bank, Texas - Internet Internet

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  • Reported By: ClaraG — Midlothian Texas United States of America
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  • First Convenience Bank, Texas Internet United States of America

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First of all, I do admit, we made a mistake. We overdrafted by $7.88. We should not have done that, but I caught the mistake at 8:30, my husband made the offending purchase at 8:15. I got immediately in the car and went to the bank. To my shock and horror, I find not a regular ATM where you can deposit cash immediately, but a depository! And OLD FASHIONED depository!


I deposit money to cover it plus some extra, and go home. Assuming that since he made the purchase last night, it will not post for two days, and since they don't have immediate cash deposit available LIKE most modern banks, they are a bit lenient.


Not so. I wake up to find a $103 bounce fee with no clear explanation on the bank account. I knew we overdrew by $8.00, but $103???!!! Come on!


I called the bank, and apparently, they charge you whether the debits are pending OR posted! And no, they don't credit the money in the depository first. Apparently, the charges that racked up the $103 fee (3 of them) were around $5, $3, and $1.20. Seriously.


That was enough for us, we got the cash we needed out of our bills account to go to the bank and deposit enough money to keep a 0 balance until our 90 days with this bank are up and we can shut it down without accrueing another fee. When we got there and paid the money to the teller, she said, well, it's a good thing that you got here before 2:00 or all of the other pending charges would have bounced! We were there at 1:00... THANK GOD! We couldn't afford another $300.. we really couldn't afford the first $100.


We just got a call at 5:00 from first convenience bank notifying us that we had withdrawn our account. So convenient of them to wait until after 2:00 to notify us... They would have already had another $350 in their pockets from us by then had we not noticed the mistake on our own, and of course, by 5:00 it would have been too late to do anything about it, even a trip to the bank to drop more money in the money hole won't do you any good.. Or I wouldn't have bounced in the first place.


We went to Chase and opened up an account. They, like Bank of America (Our Bills account) have an ATM that allows immediate cash deposits should you make a mistake like that. And.. Unlike this bank, they deposit the cash IMMEDIATELY not on weekdays only if you are lucky enough to make it to the bank before 2:00.


Oh yeah! And I can link it up to my savings account and avoid late fees alltogether... Suhweet! They also gave us $100 for opening a new account, which will cover the bounce fees from the other bank. I wish we would have shut this account down a week ago and avoided it all together and just pocketed the $100 instead of throwing it down the toilet with 1st Convenience Bank.


Avoid it if you are choosing a bank. Go to one that TRULY has 24 hour service!

This report was posted on Ripoff Report on 12/02/2009 03:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/first-convenience-bank-texas/internet/first-convenience-bank-texas-unpreventable-overdrafts-internet-532442. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#4 Author of original report

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AUTHOR: ClaraG - (United States of America)

POSTED: Wednesday, December 02, 2009
http://newsroom.bankofamerica.com/index.php?s=43&item=7459
Later this year, customers using the new machines will be able to get immediate credit for cash deposits and same-day credit for deposits until 8 p.m. in the state the account is located.


Sorry... Can't take out the underlining, but there it is. Straight from the horses mouth. 
Chase has the same ATM's, and they SAID that they have the same policy as BOA.

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#3 Author of original report

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AUTHOR: ClaraG - (United States of America)

POSTED: Wednesday, December 02, 2009

Yeah, You are right. It WAS preventable, We should have been more careful. 

however, As I said... I personally believe that $100 is a bit steep for a $8.00 mistake.
And yes, I'm not sure how Chase runs it yet, I'm about to see. But Bank of America immediately credits cash to your account. Checks generally take a day or two still, but if you make a cash deposit via ATM, it goes in immediately, and at the front of the line. I'm absolutely positive about that. They did say that cash deposits are also credited immediately.
Compared to Bank of Americas standards, this did seem rather unpreventable. The actions that we had taken with this would have stopped a bounce with BOA, and if we had a BOA in the town that we moved to, we never would have opened the 1st Convenience Bank anyways. We have been with BOA for 4 years and they've always treated us fairly. NOTHING like this!

Personally, I choose to take my business to a truly 24 hour bank. True enough, they probably had all of that in their terms of service, and I should have read them and insured that there was an ATM with cash deposit available, but I didn't, and know that I know, I'm moving on to a bank that treats their customers like customers and not piggy banks.

Basically.. 1st Convenience Bank just isn't all that convenient for me.

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#2 Consumer Suggestion

Suggestion.

AUTHOR: Flynrider - (U.S.A.)

POSTED: Wednesday, December 02, 2009

   I strongly suggest that you read ALL of the Terms of Service disclosures on your new Chase account.   You appear to be making a lot of assumptions about how Chase (or any other bank, for that matter) will process and post deposits.

   Among other things, a weekend cash deposit to an ATM is not going to post "IMMEDIATELY".   Chase has cutoff times for deposits as well, just like your old bank. They don't post transactions on weekends either.

   The bottom line here is that you appear to be looking for the best way to beat an overdraft to the bank.    With the advent of electronic debit card transactions, that is no longer possible.   The days when you could float a debit, then beat it to the bank with  a deposit are long gone.  Unless you're perpared to keep an accurate check register and avoid overdrafts altogether, you're going to be very disappointed.

 

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#1 Consumer Comment

Wrong...

AUTHOR: Robert - (U.S.A.)

POSTED: Wednesday, December 02, 2009

Sorry but you are wrong the overdraft was preventable.  As if your husband had not made a "mistake" you would not have overdrawn in the first place.  If you think other banks will be any different..Think Again.

I deposit money to cover it plus some extra, and go home. Assuming that since he made the purchase last night, it will not post for two days, and since they don't have immediate cash deposit available LIKE most modern banks, they are a bit lenient.

You obviously have not delt with banks, or kept real track of your account to find out how things post. 

We went to Chase and opened up an account. They, like Bank of America (Our Bills account) have an ATM that allows immediate cash deposits should you make a mistake like that. And.. Unlike this bank, they deposit the cash IMMEDIATELY not on weekdays only if you are lucky enough to make it to the bank before 2:00.

- You better re-check what you think.   Just as you were wrong when you "thought" it would take 2 days for a debit to post, you are going to end up wrong on this also.  No bank I have seen would consider a depost at 8:30pm(?) as the same day, it would post the next banking day.  Most banks this cut-off time is between about 2pm-6pm.  In fact I believe that Chase is one of those 2pm cut-off time banks if you deposit it with a teller and not an ATM.  So I hope you have read over the Funds Availability schedule for each bank. 

Also, be sure that you do have your overdraft linked to your savings account.  Because if you do not and do not "opt-out" they will still approve your debit card purchases and you will be hit with a $35 fee for each "mistake" you make in overdrafting your account.

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