I live in Arlington Texas and bank at the 1st Convenience bank. I have been charged $330.00 in overdraft fees. The bank took out a higher debit amount and charged me$231.00 in overdraft fees on 7 debits that I had done over the week-end of 4/28/06. I had a positive balance of $95.32. I went thru the week-end and kept my positive balance. By Sunday May 30th, my account still had a positive balance. I actually had a positive balance down to one penny.
On Monday May 1st, about 7:30 PM, I went to the ATM and made a withdrawal even though I didn't have the funds to cover it. I knew I would only owe the 33.00 and the money that I had withdrawn on Monday night. I would get paid the following Friday and my company would direct deposit my check, no problem. I knew that since I was pulling that money out of ATM late that evening, the debits I had done over the week-end would clear because I had enough money in my bank account to take care of all the debits that I had done during that week-end.
Well, when I went on line to look at my account on May 1st, I had a negative balance of 231.00. The bank, took the 100.00 that I withdrew on Monday night(I remind you that I did this after 7:30pm)and they bounced all 7 of the debits I had done over that passed week-end. I couldn't believe that they did that. How can they be able to take out a larger amount first and bounce 7 smaller items just to make money off me? Then the money that I took out of the Atm that Monday night,they didn't even post to my account until 48 hours later. Why did they bounce all those items,when they new it would cause 7 transactions to bounce.
I called the bank and spoke to a represenative there that was so rude, I got angry. She told me that there is nothing they can do and that I need to pay the balance immediately. I explained to her that the ATM wasn't even taken out of my account for 2 days and she said that they didn't cause the error, so they are not responsible. She todl me they always take the higher amount first. I spoke with what they call a supervisor and was just as unprofessional as the first lady I spoke with. She did not want to help and just kept telling me that there's nothing she could do. She said go to the branch and speak with a manager. So I did, I handed her my print out from online banking and showed her where the money was reserved for the debits I had done that weekend.
She said that she would talk to the district manager and have him call me because she is just a fill in for the regular manager. About Wednesday, I received a call from the District Manager, he told me that he would refund $66.00 as a courtesy, but he would not refund anything more. If they can't refund Nsf fees unless it was a "bank error" why was he so willing to refund $66.00? Well, that courtesy refund, it never happened, imagine that.
First convenience Bank has done this to me before, cleared a higher amount and bounced all the little amounts, and when I called them, they refunded my money. I do not know who is over this bank but I hope someone does.
IF YOU ARE THINKING OF OPENING AN ACCOUNT WITH 1ST CONVENEINCE, I HOPE YOU ARE A RICH PERSON. YOU WILL NEED ALL THE MONEY TO BANK HERE. THEY SAY "FREE CHECKING" WELL NOTHING FREE ABOUT IT.