I had a terrible experience with First Data Global Leasing this morning. I have renewed my credit card machine lease. I have the new equipment & sent the old equipment back. UPS showed First Data receiving the old equipment on February 16th. I have a letter stating I would be debited $40.94(plus taxes) on the 5th of every month. First Data charged me that plus a $16.38 interim rent payment on February 5th, 2012. They also charged me $60.40 on February 8th, 2012 for 2011 & 2012 annual fee. I asked why I'm being charged for 2012 when I'm not using the equipment, they said they have to charge it even if I use it for one day in 2012. I asked if I should expect anymore charges for February 2012. I was told no. I was told that's all I would be charged.
This morning, February 28, 2012, I have a pending charge of $43.40 from First Data Global Leasing. I called to find out why. The girl I spoke with said I never returned my equipment. This charge is for the old equipment. I read her the tracking number from UPS. She looked it up & she acknowledged that it was returned to a different location on February 16th. She said it was my responsibility to call First Data to let them know the tracking number. What? I said that is not my job. I said an employee of First Data received the equipment. It was their job to record it.
I also asked that since the charge is pending, can they put a stop payment on it. She said no all they can do is credit my account. She said it would take 7 business days. I said that my payment on the new lease will come out in the mean time. So I will have $87 out of my account for a few days. I said it was terrible. I was astounded at the disorganization. She never even apologized. I told her I haven't had a problem in 4 years, why am I having such a problem now? She said it happened in another location, she had no control over it. I said she is representing First Data & would like an answer. I was upset about this situation. She told me she's hanging up on me because "we are talking in circles". That's exactly what she did. I have been in customer service for many years & this is one of the worst experiences I have ever encountered.