- Report: #845318
Report - Rebuttal - Arbitrate
Complaint Review: First Data Global Leasing
First Data Global LeasingAtlanta, Georgia United States of America
First Data Global Leasing Poor Customer Service Atlanta, Georgia
*Consumer Comment: Help
This morning, February 28, 2012, I have a pending charge of $43.40 from First Data Global Leasing. I called to find out why. The girl I spoke with said I never returned my equipment. This charge is for the old equipment. I read her the tracking number from UPS. She looked it up & she acknowledged that it was returned to a different location on February 16th. She said it was my responsibility to call First Data to let them know the tracking number. What? I said that is not my job. I said an employee of First Data received the equipment. It was their job to record it.
I also asked that since the charge is pending, can they put a stop payment on it. She said no all they can do is credit my account. She said it would take 7 business days. I said that my payment on the new lease will come out in the mean time. So I will have $87 out of my account for a few days. I said it was terrible. I was astounded at the disorganization. She never even apologized. I told her I haven't had a problem in 4 years, why am I having such a problem now? She said it happened in another location, she had no control over it. I said she is representing First Data & would like an answer. I was upset about this situation. She told me she's hanging up on me because "we are talking in circles". That's exactly what she did. I have been in customer service for many years & this is one of the worst experiences I have ever encountered.
This report was posted on Ripoff Report on 02/27/2012 11:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/First-Data-Global-Leasing/Atlanta-Georgia-/First-Data-Global-Leasing-Poor-Customer-Service-Atlanta-Georgia-845318. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.