First Data Global Leasing Poor Customer Service Atlanta, Georgia

 I had a terrible experience with First Data Global Leasing this morning.  I have renewed my credit card machine lease.  I have the new equipment & sent the old equipment back.  UPS showed First Data receiving the old equipment on February 16th.  I have a letter stating I would be debited $40.94(plus taxes) on the 5th of every month.  First Data charged me that plus a $16.38 interim rent payment on February 5th, 2012.  They also charged me $60.40 on February 8th, 2012 for 2011 & 2012 annual fee.  I asked why I'm being charged for 2012 when I'm not using the equipment, they said they have to charge it even if I use it for one day in 2012.  I asked if I should expect anymore charges for February 2012.  I was told no.  I was told that's all I would be charged.

 This morning, February 28, 2012, I have a pending charge of $43.40 from First Data Global Leasing.  I called to find out why.  The girl I spoke with said I never returned my equipment.  This charge is for the old equipment.  I read her the tracking number from UPS.  She looked it up & she acknowledged that it was returned to a different location on February 16th.  She said it was my responsibility to call First Data to let them know the tracking number.  What?  I said that is not my job.  I said an employee of First Data received the equipment.  It was their job to record it. 

 I also asked that since the charge is pending, can they put a stop payment on it.  She said no all they can do is credit my account.  She said it would take 7 business days.  I said that my payment on the new lease will come out in the mean time.  So I will have $87 out of my account for a few days.  I said it was terrible.  I was astounded at the disorganization.  She never even apologized.  I told her I haven't had a problem in 4 years, why am I having such a problem now?  She said it happened in another location, she had no control over it.  I said she is representing First Data & would like an answer.  I was upset about this situation.  She told me she's hanging up on me because "we are talking in circles".  That's exactly what she did.  I have been in customer service for many years & this is one of the worst experiences I have ever encountered.