- Report: #845318
Report - Rebuttal - Arbitrate
Complaint Review: First Data Global Leasing
First Data Global LeasingAtlanta, Georgia United States of America
First Data Global Leasing Poor Customer Service Atlanta, Georgia
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This morning, February 28, 2012, I have a pending charge of $43.40 from First Data Global Leasing. I called to find out why. The girl I spoke with said I never returned my equipment. This charge is for the old equipment. I read her the tracking number from UPS. She looked it up & she acknowledged that it was returned to a different location on February 16th. She said it was my responsibility to call First Data to let them know the tracking number. What? I said that is not my job. I said an employee of First Data received the equipment. It was their job to record it.
I also asked that since the charge is pending, can they put a stop payment on it. She said no all they can do is credit my account. She said it would take 7 business days. I said that my payment on the new lease will come out in the mean time. So I will have $87 out of my account for a few days. I said it was terrible. I was astounded at the disorganization. She never even apologized. I told her I haven't had a problem in 4 years, why am I having such a problem now? She said it happened in another location, she had no control over it. I said she is representing First Data & would like an answer. I was upset about this situation. She told me she's hanging up on me because "we are talking in circles". That's exactly what she did. I have been in customer service for many years & this is one of the worst experiences I have ever encountered.
This report was posted on Ripoff Report on 02/27/2012 11:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/First-Data-Global-Leasing/Atlanta-Georgia-/First-Data-Global-Leasing-Poor-Customer-Service-Atlanta-Georgia-845318. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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