- Report: #1022169
Report - Rebuttal - Arbitrate
Complaint Review: First Data Independent Sales - Manager Phil Larson
First Data Independent Sales - Manager Phil Larson6310 E. Thomas Road Suite 120 Internet United States of America
First Data Independent Sales - Manager Phil Larson Phil Larson Poor customer service, does not respond to email or phone calls, lied about terms, contract and fees Internet
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I will be canceling this 3 year contract, which by the way, was not included with my original contact copies received. The page 9 that includes the term of 3 years was conveniently left out when I originally applied for the account and I specifically told them I did not want a contract again since I had already been with First Data for 5 years. The sales rep and the manager both lied and deceived our company just to obtain our account and in my opinion, they did so with the intentions of increasing our rates and monthly fees and are now ignoring my requests for assistance for pure monetary gain. These people do not understand what customer service is and if they do, they are intentionally ignoring and harming my company financially as a result. I intend to consult a civil attorney regarding damages as I now have to obtain another merchant account and start this process all over again after less than 6 months. From the other negative complaints about First Data, all their sales reps are contracted out and therefore, they are released from liability for misleading or dishonest sales tactics. We'll see about that. I've retained all correspondence as well as the incomplete contract I received via email. Mr. Larson is going wish he had assisted me to resolve these issues when I am done with him.
This report was posted on Ripoff Report on 03/01/2013 02:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/First-Data-Independent-Sales-Manager-Phil-Larson/internet/First-Data-Independent-Sales-Manager-Phil-Larson-Phil-Larson-Poor-customer-service-does-1022169. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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