- Report: #860182
Report - Rebuttal - Arbitrate
Complaint Review: First Data Merchant Services
First Data Merchant Services5565 Glenridge Connector NE Ste 2000 Atlanta GA Atlanta, Georgia United States of America
First Data Merchant Services Cost my business thousands of dollars in lost sales! Atlanta, Georgia
*Author of original report: First Data attempts to "fix" the problem!
*Author of original report: Bogus Rebuttal is written by First Data employee!!!
*Consumer Comment: Bogus Report
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First Data never sent me notification in advance of needing a terminal replacement and due to the inability to accept credit card my business lost several thousand dollars worth of sales. This is a very small locally owned retail business and this has greatly affected our operation financially. First Data showed no concern or any attempt to remedy the situation and even resorted to hanging up on me several times and transferring me over to answering machines. I spent 6 hours on the phone with them trying to get the problem resolved and ended up just switching to another company.
I began thinking that I may have to resort to a lawsuit in order to recover damages I set up my phone recorded and called them back. Immediately, I told them that I was recording and they transferred me directly to the legal department who essentially told me that everything was my fault, they were not going to remedy the problem, and that they didn't wish to speak anymore.
I would not recommend this company to anyone.
This report was posted on Ripoff Report on 03/27/2012 05:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/First-Data-Merchant-Services/Atlanta-Georgia-30342/First-Data-Merchant-Services-Cost-my-business-thousands-of-dollars-in-lost-sales-Atlanta-860182. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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