- Report: #876419
Report - Rebuttal - Arbitrate
Complaint Review: First Data
First DataInternet, Arizona United States of America
First Data Credit Card Fraud, Wire Fraud, and Violations of Fair Trades Act Internet, Arizona
so i could notify my customer of when they could expect me to arrive to complete the new system installation. I was told 2 days at the most on turnaround time for processing. I happened to log in to my merchant account to review orders and see if there were any notifications on our account, and was not able to login. So i contacted customer service tonight regarding this, and was told my account was closed.
This being of great concern, i wanted to speak with someone as to why, especially considering they charged my bank account 62.91 earlier that morning for their monthly processing services. Services that up to this point have not been rendered. Finally i was able to reach the 3rd shift supervisor named Jeff. He stated that he wasnt able to see why it was closed but that my customers funds were being held in security....... Funny thing is, i never recieved any emails about my account, or my customers funds being held, nor did i get a call from security about this.
I was also told by Jeff that i would not be able to speak with anyone in security until 830 am EST as they were closed. This another problem considering they have a 24 hour service line but security works bankers hours. I have great concerns about this companies practices. This has not only now costed me money for getting no return in exchange, but also is costing my customer. Not just in money but in comfort, because now they have to wait even longer to get their system installed. This company and their represenatives need to be locked the F up!
This report was posted on Ripoff Report on 05/01/2012 12:21 AM and is a permanent record located here: http://www.ripoffreport.com/r/First-Data/Internet-Arizona-/First-Data-Credit-Card-Fraud-Wire-Fraud-and-Violations-of-Fair-Trades-Act-Internet-Ar-876419. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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