• Report: #1159396

Complaint Review: First Ddata

  • Submitted: Thu, July 03, 2014
  • Updated: Thu, July 03, 2014

  • Reported By: Sam Z. — California
First Ddata
Nationwide USA

First Ddata First Data/Sam's Club will rip you off Atlanta, GA Nationwide

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Horrible company to deal with.

I was lured into $299 flat fee via Sam's Club.  Sales rep also offered a 7 months trial period for the credit card machine.  He vanished after the sales was completed.  I have been trying to cancel the lease since January of 2014 but no avail.

They have also modified the flat rate processing without my knowledge.  They are now charging me 6% in for credit card processing.

Worse yet - when I complained to Sam's Club, they said they have nothing to do with it.  They only sell FD's service.

The employees have indifferent attitude.  When I spoke to these people, they all sounded very professional but never responded back after my initial contact. 

Below are the names/extension of these people:

-Lease Department - talked to a Kira around April of this year and sent her all communications about the lease and to have it cancelled.  She never called me back

- Lease Department - Talked to a Shelly on 6/3/14 about the cancellation of the lease.  She said that she will look into it and will call me back.  She never replied back despite calling her several times.

- Customer Service - Spoke to a Heather at extension 3402263 on 6/3 about the rate change for credit card processing.  She said she will call me back with rate review.  I have left her several messages but she never called back.

- Customer Service - Spoke to a Belinda Sinclair at extension 3409007 on /6/30.  She said that she will get the rate adjusted and will call me on 7/1 at 8 AM PST.  She had not returned my calls despite several messages

-Sales department - Spoke to a Troy on 770-618-6655 on 6/30/14 and ask him if can become my business consultant.  He also told me that he will call me back on 7/1 with an answer.  He has also not returned my calls.

SO sorry to have gone with them.....

This report was posted on Ripoff Report on 07/03/2014 01:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/First-Ddata/nationwide/First-Ddata-First-DataSams-Club-will-rip-you-off-Atlanta-GA-Nationwide-1159396. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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