- Report: #867486
Report - Rebuttal - Arbitrate
Complaint Review: First Extended Service Corp
First Extended Service Corppo box 130745 dallas, Texas United States of America
First Extended Service Corp Biggest rip-off EVER dallas, Texas
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We were experiencing an issue and took it into a certified Ford dealership, they discovered the EGR Cooler was bad and needed to be replaced,($1900.00) and because it went bad, it contaminated our fluid system and it would have to be flushed and the all the fluids replaced ($700.)
It took 2 days to get approval on the EGR Cooler, and they refuse to pay for the flushing.
I placed a call and spoke with Michael Green, he definitely needs to find a new line of work, he was the most rudest person I have ever spoke with. When I explained the problem, the only thing he said (and kept repeating) "The way the contract is written" The language used in the contract" states we don't cover flush or fluids, I attempted to explain that it is BECAUSE of the EGR cooler that our system NEEDS to be flushed, I am not asking for an arbitrary flush and fluid, this NEEDS to be done, it is a requirement not an option!! And again, he said "The way the contract is written" and "the language used in the contract"
When I told him that his company was nothing but a bunch of scam artist, he said he needed to end the call and he hung up on me.
This company is a JOKE and shame on the dealerships that recommend their company!!
This report was posted on Ripoff Report on 04/12/2012 07:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/First-Extended-Service-Corp/dallas-Texas-75313-0745/First-Extended-Service-Corp-Biggest-rip-off-EVER-dallas-Texas-867486. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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