- Report: #1065989
Report - Rebuttal - Arbitrate
Complaint Review: First Extended Service Corporation
First Extended Service Corporation1345 River Bend Drive Dallas, Texas USA
First Extended Service Corporation First Extended Service Corp Fights consumers to the death before honoring extended warranty & installs used replacement parts Dallas Texas
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Prestige Chrysler-Dodge in Longmont, CO "threw in" a free extended warranty for my 2009 Jeep Compass. That obviously made up my mind as to whether I would by the car or not. The car had 49K miles on in when I bought it in December of 2010. In May of 2013 I noticed a loud vibrating sound and my RPMs would rev very high while I was driving. My warranty only had 10K or 18 months left so I knew I needed to get it in immediately. Took the vehicle back to the dealship and told them that I thought my transmission was going out. There was 84K miles on the car now. They told me it was my alternator and that it wasn't covered under my Powertrain Extended warranty. I paid them $700 to have it fixed.
June 9th I drove 6-1/2 hours to Dodge City, KS to take my daughter to orientation at the College she will be attending in the fall. On the way home, in the middle of nowhere, Colorado my car went from 80 miles an hour to 40 miles an hour in a matter of minutes. The RPMs revved all the way to 6000, the car overheated and then shut down. The overheat symbol I got said it was a transmission fluid overheat (according to my Jeep Handbook). I waited 30 minutes and let the car cool down and drove 2-1/2 hour in 104 degree heat back to Longmont, CO with no air conditioning. Took the Jeep immediately to the dealership for them to take a look at it. When they put my Jeep on the computer they got a transmission line pressure code. The dealership then asked me to pay $500 to flush and clean out my transmission in which case I said no and got a second opinion from a local transmission shop. According to the tranmission specialist the line pressure code is a transmission malfunction code and I needed a new one.
I called the dealership and asked the service Manager to go to bat for me with the warranty company for a new transmission. After keeping my car for a week the dealership said the warranty company would replace my tranny, all they needed was proof that I had done a 60K mile tune up on my car. What tune up? No one ever told me I needed a 60K mile check up. The dealer then reported this to the warranty company and they refused to replace it. I then got my father involved who managed to get the dealership to go back to the warranty company again until I was given a new transmission. The warranty company sent an inspector out and my dealship wanted me to pay $700 to remove the transmission so they could take a look inside and if the warranty company refused to pay I would be responsible for that charge. I of course refused and they took the car apart anyways.
The warranty company decided that all they would do is replace my transmission with a used transmission. The dealer offered to give me a new one for $800 with a 100,000 mile extended warranty on it. What? Really, I don't think so! In the end and a month later I ended up with a used transmission from a junk yard. The warranty company charged me my $100 deductible and $200 to flush and clean the used tranny. Never Ever purchase an extended warranty from this company, they will screw around as long as they can so that your warranty runs out or until you get tired of fighting and just give up. I would let neither get the best of me. I traded the Jeep in the day it came out of the shop because after they put the used transmission in it the Jeep started vibrating on the way home.
This report was posted on Ripoff Report on 07/10/2013 02:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/First-Extended-Service-Corporation/Dallas-Texas-75247/First-Extended-Service-Corporation-First-Extended-Service-Corp-Fights-consumers-to-the-de-1065989. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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