• Report: #148641

Complaint Review: First Extended Service Corporation

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  • Submitted: Wed, July 06, 2005
  • Updated: Wed, July 06, 2005

  • Reported By:Austin Texas
First Extended Service Corporation
2001 Bryan St., #200, Dallas, Texas U.S.A.

First Extended Service Corporation Seventh Day and still First Extended has not approved needed repairs Dallas Texas

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Today (July 6, 2005) is the 7th day that I have been without a car as First Extended continues to refuse to approve the repairs to my car which has been at Saturn of Austin since 8 am June 30, 2005.

When contacted on the telephone, First Extended maintains that I have not been denied service -- they maintain that Saturn of Austin has failed to provide all required information via Fax. Saturn of Austin feels they have sent the requested information.

In the meantime, I am past age 80, live alone, and I am without a car to go for groceries at the nearest store which is a mile away. First Extended says they will approve the rental of an Enterprise car once the service plan is approved by First Extended.

When I purchased this Saturn LS2 on August 31, 1999, I was NOT offered a choice of the Saturn extended warranty or the First Extended warranty. Saturn of Southwest Oregon (Medford) maintains that they sold me a warranty that is better than the Saturn warranty.

I encountered similar delaying tactics by First Extended back in 2002 when I was forced to stop at the Saturn dealer in Wilkes-Barre (PA) while driving from New York City to Austin, Texas.

Nelson
Austin, Texas
U.S.A.

This report was posted on Ripoff Report on 07/06/2005 06:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/First-Extended-Service-Corporation/Dallas-Texas/First-Extended-Service-Corporation-Seventh-Day-and-still-First-Extended-has-not-approved-n-148641. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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