• Report: #1046995

Complaint Review: First House Financial

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  • Submitted: Mon, April 29, 2013
  • Updated: Wed, May 01, 2013

  • Reported By: Lowlie — Hollywood California
First House Financial
Internet, California United States of America

First House Financial TOTAL SCAM! Internet, California

*Author of original report: NOT RESOLVED TO MY SATISFACTION

*UPDATE Employee: Issue Resolved!

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I called about a house listed for rent on Craigslist and was told it was a rental service.  If I paid $100 I would get access to hundreds of properties for lease.  It didn't seem unreasonable as there are several such services in LA.
The employee told me I would be able to access the list of rental properties immediately and start seeing the properties THAT DAY.
When I logged on to their site I discovered it was a list of foreclosed and distressed properties, not rental properties.  I was supposed to find the legal owner(s) of these properties and write them a letter asking to rent their property!!
One of the properties listed was a friend of mine's house - that was NOT in foreclosure and NOT for rent!!

I immediately asked for a refund and their staff kept hanging up on me.

I contacted my credit card company and they started an investigation to refund the charge and I got this email from First House Financial:

Hello,

Your recent payment dispute for a charge we levied has been denied as frivolous. The money has been taken from your account and promptly returned to us. In addition, as outlined in our Terms of Service which you are bound, we have also levied a Frivolous Chargeback Representment Fee of $105.42 DUE IMMEDIATELY.You will need to call us as soon as possible at 877-413-7214 to arrange payment for this. Failure to pay after 30 days from today will result as a collection on your credit report from all 3 bureaus. Please act promptly in this matter.

Collections Department
First House Financial

Yep, they are trying to charge me for disputing their fraudulent charge!!
AND they are still doing the same thing - telling people it's a rental service when it's NOT.  
I recorded a call with their staff yesterday where another operator there told me the exact same pack of lies that the first one did. That recording will go REALLY far with the State Attorney's office!


This report was posted on Ripoff Report on 04/29/2013 09:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/First-House-Financial/Internet-California-/First-House-Financial-TOTAL-SCAM-Internet-California-1046995. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

NOT RESOLVED TO MY SATISFACTION

AUTHOR: lmartell - ()

I paid the $100 on time to gain access to a list of rental properties which I was told I could inspect and RENT that day.  

I asked for a refund the same day because the EMPLOYEE LIED TO ME - it was not a list of rental properties that I could view and rent THAT DAY.  

Billing me an additional $100 because I asked for a refund is not remotely covered in section 'B' of your Terms of Service - below.

I suppose I should take the recording of my telephone call with the employee to the state's attorney generals office.  Perhaps then I will get my $100 back.


B. On Time Payment

The Member is required to pay all charges on time and agree to submit an accompanying payment authorization in connection with these charges when requested by FirstHouseFinancial. Credit card transactions require an acceptable and currently working/continuously valid credit card number/account. FirstHouseFinancial may terminate or disable the Member's participation in FirstHouseFinancial services if the Member fails to pay fully and in a timely manner all amounts due to FirstHouseFinancial. If the Member's credit card expires or is otherwise declined for payment, access to FirstHouseFinancial services and websites can be modified or suspended without notice to the Member. If any Member payment is more than thirty (30) calendar days past due, interest pro-rated daily, at the rate of 15 percent per annum on the outstanding balance, or the maximum allowable by law, whichever is less, shall accrue, and the entire amount of unpaid charges and/or any other outstanding balance (if any), plus this assessment, will become immediately due and payable. The Member shall pay all costs of collection, including legal fees, incurred by FirstHouseFinancial. The Member is responsible for any premium charges incurred in connection with the use of information, content, goods, products or services that are provided at an extra cost. All fees are quoted and payable in United States Dollars. The Member is also responsible for paying all applicable taxes for information, content, goods, products or services and any other costs incurred in connection with the use of or access to FirstHouseFinancial and its websites.

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#2 UPDATE Employee

Issue Resolved!

AUTHOR: Pattie D - ()

Please see Section B. under Payment of Charges located in our Terms of Service that you were forced to read and agree to before accessing our members area. 

"The Member shall pay all costs of collection, including legal fees, incurred." 

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