- Report: #809944
Report - Rebuttal - Arbitrate
Complaint Review: First House Financial
First House FinancialInternet United States of America
First House Financial NLErentals.info Hidden Charge for Cancellation. Too many telephone handoffs Internet
*UPDATE Employee: Issue is Resolved!
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Called First House Financial customer support SAME DAY and requested that my service be discontinued. He said that there would be a $5 cancellation fee. I informed him that there was NO MENTION of the Cancellation fee by the agent, nor was there any mention of it in any of the emails I received. He said it was in the Terms of Service. I was not informed of any Terms, which seem more like Loopholes and Shady Business Practices.
He told me that if I didnt want to be charged the $5 fee, I would have to write a letter to their P.O. Box. I asked to speak to a manager, he informed me he was a manager. I then asked to speak with his manager, and he briefly stopped and reiterated that the $5 fee was in the Terms of Service. I once again told him that there was no mention of Terms and he said he would email me the Terms of Service. Told him to charge the $5. Because it was either that, or wait an INDEFINITE amount of time for the Cancellation fee to be waived, ALL while being charged the $20/month fee during that time.
Be Wary, Be Cautious. Don't use them or their services.
This report was posted on Ripoff Report on 12/15/2011 02:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/First-House-Financial/internet/First-House-Financial-NLErentalsinfo-Hidden-Charge-for-Cancellation-Too-many-telephone-809944. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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