- Report: #85629
Report - Rebuttal - Arbitrate
Complaint Review: First National Bank Of Marin - Bank Of Marin
First National Bank Of Marin - Bank Of MarinLas Vegas, New Mexico U.S.A.
First National Bank Of Marin - Bank Of Marin Ripoff Making up the rules as they go along Las Vegas Nevada
*Consumer Comment: I know why they did this.... If they were the only bank in the country, I'd use a mattress and mason jar, and probably would get a better APR on my savings.
*Author of original report: received a letter from Bank of MArinregarding
Well, this lasted for about 2 or 3 months. Then in Jan and Feb of 2004 I noticed that after they posted my payment to my Visa acct that my credit was immediately available. Now comes, March 2004, my fiance' mails my payment from our checking account, different checking account than the one that the previous payments were coming from. They get the payment, apply it to my Visa account on March 16.(the payment was for much more than the balance at the time the payment was mailed). I call March 18 because our check had cleared our checking account and I was still not able to use my card. Cust svc. says that they have put what they call a restriction on my account pending third party verification that I am an authorized user on the checking account from which they received payment.
They want the bank to fax over a statement on the banks letterhead verifying that I am on the checking account. This was done, and a copy of the check showing the front and back of the check proving that they had endorsed it and cashed it was faxed with the letter. Wed. March 25 I call cust svc because I am still not able to use my card and the rep says that the restriction has been lifted on the account but I will not be able to use my card until March 29 because it was a check payment. I told them a copy of the front and back of the check had been faxed with the letter verifying that I was an authorized user on the account.
The rep said that that is not good enough, that a written statement from the bank on thier letterhead has to be sent. I find this outrageous and to the point of harrassment. I have mailed a letter of complaint to the president of this company, a Ms. Dejong (? spelling)
This report was posted on Ripoff Report on 03/27/2004 01:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/First-National-Bank-Of-Marin-Bank-Of-Marin/Las-Vegas-New-Mexico/First-National-Bank-Of-Marin-Bank-Of-Marin-Ripoff-Making-up-the-rules-as-they-go-along-L-85629. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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