I recvied a letter showing URGENT APPROVED ! Just call to activate. So I called the "Activation number" got a rep everything was fine he took all of my info and we agreed on a date for the withdrawl of $199.99 activation fee to occur today May 23.
After a few days I decided that I really did not have the money to do this at this time so I decided to call the "Customer Service" (800-760-4045). I called and sat on hold for 1 hour and after an hour the phone dissconnected me. I was so pissed off !
So I called the activation line to find out if Customer Service is down or if there was a problem. The only this these F***ing people say is "I'm sorry Mam we are just the activation department, do you have the Customer service telephone # ?" Which makes me even more pissed off. I mean they had no problem taking my information but now as soon as it comes to taking it back out of the system , it's "we don't even have that info anymore only customer service has that info".
So I decide to speak with one of there supervisors who was more ignorant than the rep. I could not belive these people ! I asked if they could connect me with someone in customer service or give me a fax # so I could send in my letter to cancel...for some reason at this point I belive that even If I did get my cancellation letter into them, it would not have helped.
I'm going to the bank this morning to close my account b/c I do not want them to cause me any fiancial difficulties.
I hope anyone who recives this letter realizes how many reports there are against this company. I only wish I typed their name in my search box before I gave them my information. Because as soon as you type in First National Merchant CCA, all that pops up is reports and warnings of how they suck ! and I could not belive that the supervisor at the "activation line" asked me if I was calling him a liar b/c I asked if he had ever contacted Customer service or new anyone who has ever been able to get a hold of them b/c I've held for at least an hour a day for the past 3 weeks.
I'll be holding again this morning to try the one more time before my bank opens and I go to close my account.
So Everyone BEWARE of anything marked FIRST NATIONAL MERCHANT, CCA, ALLSTATE CHECK CASHING SERVICE, CREDIT SERVICE DIVISON.
Lake Katrine, New York