I received this card without even applying for it and decided to activate the card to help boost up my credit. I understood that their would be fees associated with the card but to charge someone $3.95 to access their account online and a $7 fee to give them money online is ridiculous. Here is how this card works, you are charged $95 PROGRAM FEE *FINANCE CHARGE*, $29 ACCOUNT SET-UP FEE *FINANCE CHARGE, $7 MONTHLY SERVICING FEE *FIN CHG (i was charged this twice), $48 ANNUAL FEE 10/09 THROUGH 09/10, $29 LATE FEE (only received one statement, which was paid in full on 10/13), $3.95 INTERNET ACCESS FEE *FINANCE CHARGE*. On top of all those fees, they charge you $7 to for the convenience of making a payment via their website or $11 if you call their so called customer service number to make a payment. I can deal with this, I am trying to re-establish my credit since it went downhill when I lost my job 19 months ago.
My biggest complaint is they do not tell you that they will hold your payment for 7days and not allow use of the card. I made my payment on 10/13, expecting to have use of the card the following day. My wife called and spoke with a supervisor who told her since the payment was made after 3pm CST it would not be posted until midnight 10/14. My wife specifically asked if the card would be available for use on 10/15 and was assured it would be. I log in online today 10/15 only to find my available credit is zero but yet the balance owed in zero. I called only to be told the account has a hold on it until 10/20 and the holds are done at random?? I was not given a specific reason for the hold but told can conference my bank in with the credit card company to verify that the funds did clear the checking account or that I should have called them directly to make the payment using my debit card instead of using my checking account. This does not make sense to me, the money comes from the same account no matter if I use my debit card or checking info. I believe it is a scam to get more money from someone. At this point I paid my bank to put a stop payment for the $285 I made, which cost me $28 to do. I am only paying for my actual charges which total $63.21 and they can do what ever they want with the rest of their outrageous charges. I have cut up the card and will not be using it. I refuse to pay for charges when I do not get the benefits that I expect with a credit card.
Some card company, they are suppose to help with re-building your credit not put you deeper in debt. Their lack of customer service, supervisors not willing to do anything for you only tell you nothing can be done to bad. I also discovered other hidden fees that are not communicated in their cardholder agreement or on the website:
Credit limit increase: $25
Auto Draft: $11 every time they automatically take the payment
Wire Transfer fee: $5 for every wire transfer you do
Additional Card: $20 annually
Be aware of this company. Its not intended to help you but to charge you all these fees up front and then later when you least expect it. I would not recommend this card to anyone no matter how desperate you may be for a credit card.