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  • Report: #1027695

Complaint Review: First Street

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  • Submitted: Tue, March 12, 2013
  • Updated: Tue, March 12, 2013

  • Reported By: royalrooter — lynn Massachusetts United States of America
First Street
1999 ruffin mill rd colonial heights, Virginia United States of America

First Street WOW Computer for Seniors WOW computer for seniors hardrive failed within 2 years of a $1000 purchase by my 85 yr old mother. Company would not back up their product even after customer servie rep said he never heard of a har colonial heights, Virginia

*Author of original report: Ripoff

*Consumer Comment: Silly generalizations.

*Author of original report: I expect a hard drive to not fail

*Consumer Comment: What did you expect?

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85 yr old mother purchased a WOW computer for seniors.  In less than 2 years the hard drive needs to be replaced after minimal use.  Customer service would not assist or back up there product even after the rep said he never heard of a hard drive failing before.  After spending a $1000 on this computer this company would not back up on what turns out to be an inferior product.  My only comments for any seniors considering the WOW computer DO NOT BUY!

This report was posted on Ripoff Report on 03/12/2013 03:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/First-Street/colonial-heights-Virginia-/First-Street-WOW-Computer-for-Seniors-WOW-computer-for-seniors-hardrive-failed-within-2-ye-1027695. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Ripoff

AUTHOR: royalrooter - ()

I don't expect anything from anyone.  We spent good, hard earned money and expect a reputable company to back up there product.  If you think its OK to purchase this product go right ahead  I'm here to warn others not affiliated with this product to steer clear of this piece of junk.  Your rationalization that every computer manufacturer has hard drives that fail prematurely makes no sense.  We are talking about this manufacturer and this product.  All manufacturers have lemons but this company was very cold, uncaring and matter of factly said this is the only time they've ever heard of this situation.  If it really was the case why wouldn't they honor their product and come up with a new hard drive?  They didn't and that's indicative of this company and what they really care about.  Its not the customers.  As an aside  Honda once gave me a new transmission after 65K miles even though the warranty expired because the consumer expectation is that a transmission should last longer than 65K miles.   That's a company that backs up its product.  The WOW computer from First Street does not and others need to be told.  I have spent the last several months spreading the word in every conceivable fashion to warn everyone and anyone that does there homework when buying this type of product to find other products that will do the same for far less money.
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#2 Consumer Comment

Silly generalizations.

AUTHOR: Flynrider - ()

"   No computer manufacturer would last in this highly competitive business if hard drives failed in a little over a year which is what all you seem to expect them to last.  "

   Your claim was that "one" hard drive failed after the warranty period.  I guarantee you that every major (and minor) computer manufacturer has had the same thing happen.  I don't know of any that will replace a hard drive that has failed beyond the warranty period.  

  I've got laptops over 4 years old and have had desktops for over 6 years that still work. "  

   I've got a 12 year old desktop that still works.    Is that supposed to mean something?

"  Your saying because the computer was used minimally as the cause of this problem? That makes no sense. "

   I explained why.   I would suggest that it is you that does not know much about computers, or at least their failure modes. 

"  Bottom line is anyone that puts out $1OOO  for a computer that targets seniors and can't provide a quality product needs to be called out on it. "

   Here's the real bottom line.    Anyone who buys a computer from any manufacturer could have a hard drive failure after a year.    Hard drives are not all perfect and some may last for decades while others do not.   Warranties exist to make sure that defects will be fixed for a given period of time.  Once the warranty has expired, it's up to the customer to pay for repairs.   This is not a difficult concept and applies to almost any equipment that comes with a warranty.

   It seems that the real problem here is that you think you deserve some magical extension of the warranty period because you are so special and your problem is so unique.    Rest assured that you're not and it's not.


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#3 Author of original report

I expect a hard drive to not fail

AUTHOR: royalrooter - ()

You obviously don't understand anything about computers.  No computer manufacturer would last in this highly competitive business if hard drives failed in a little over a year which is what all you seem to expect them to last.  I've got laptops over 4 years old and have had desktops for over 6 years that still work.  Your saying because the computer was used minimally as the cause of this problem? That makes no sense.  Bottom line is anyone that puts out $1OOO  for a computer that targets seniors and can't provide a quality product needs to be called out on it.  Just buy a desk top from a reliable manufacturer with a large terminal for less than half the price and you'll be much better off.  The Wow Computer by First Street is a waste of money and would never, ever recommend this for any senior.  In my job I am in daily contact with seniors and I tell anyone who will listen my thoughts on this piece of junk.
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#4 Consumer Comment

What did you expect?

AUTHOR: Flynrider - (USA)

"   In less than 2 years the hard drive needs to be replaced  "

  Hard drives sometimes fail.'

" after minimal use. "

  Especially when they are not used regularly.  The bearing lubricant migrates by gravity over time, leading to hard restarts.    Like a car, a computer that you only use once in a great while will not last long. They are designed to be operated on a regular basis.

   That being said, what are you complaining about?   From your post I gather that the computer worked for over 1 year, which is the length of the warranty, but less than two.

   The computer is out of warranty.   It doesn't matter whether the user is 85 or 8.5 years old.  It doesn't matter whether you pay $1000 or $5000 for a computer.   When the hard drive fails after the warranty expires, we (the customer) are required to replace it ourselves.    That's why they specify time periods on warranties.   What do you not understand about this? 
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