• Report: #402861

Complaint Review: First Western Bank

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  • Submitted: Thu, December 18, 2008
  • Updated: Thu, December 18, 2008

  • Reported By:Sturgis South Dakota
First Western Bank
1200 Main St Sturgis, South Dakota U.S.A.
  • Phone: 605-347 2562
  • Web:
  • Category: Banks

First Western Bank, First Western Bank blatantly lies trying to cover themselves! Sturgis South Dakota

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I called First Western Bank who had issued my Visa debit card about a charge back (the purchase was never sent & I could not get the seller to refund the money.)

The teller said that since it was a debit card, I couldn't do a charge back. I knew that was false. She kept saying that that was the difference between a credit card and a debit card & that's why people should use a credit cards online, not a debit card.

I said, "That's not true. I can fill out papers with your bank and you can file them as a fraudulent charge."

She said, "Oh well, if you will fill out papers...."

I told her that she shouldn't have said they CAN'T do it - if I had just said, Oh, ok, I would have been SOL.

The bank paid me back. If you have to file a charge back on a debit card, be sure to let the teller know that you KNOW they have to let you file this. It's the law - it does NOT matter that it is a debit card!

Brenda
Sturgis, South Dakota
U.S.A.

This report was posted on Ripoff Report on 12/18/2008 04:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/First-Western-Bank/Sturgis-South-Dakota-57785/First-Western-Bank-First-Western-Bank-blatantly-lies-trying-to-cover-themselves-Sturgis-402861. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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