- Report: #683188
Report - Rebuttal - Arbitrate
Complaint Review: FirstGiving
FirstGiving333 Bryant Street, Suite 140 Internet United States of America
FirstGiving First Giving keeps funds from online transactions instead of going to the charity the customer intended. Internet
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A friend was collecting donations for a local charity online. I clicked on the link to the friend's fundraising page which brought me to FirstGiving. Since the page displayed https in the address window, I trusted the site with my credit card information. I had some problems with the session at the site. Despite correspondence with FirstGiving, I did not receive acknowledgments of my donation and finally gave up. Since I never received acknowledgments from the intended charity, I assumed the transaction had completely failed. Yesterday, when I saw my credit card statement, I discovered that FirstGiving not only took the donation fee but the whole donation.
This report was posted on Ripoff Report on 01/16/2011 05:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/FirstGiving/internet/FirstGiving-First-Giving-keeps-funds-from-online-transactions-instead-of-going-to-the-char-683188. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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