• Report: #460968

Complaint Review: Fit Factory - Acai Berry Maxx - Lifstylefit.com - fitfactory.com

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  • Submitted: Fri, June 12, 2009
  • Updated: Sun, June 14, 2009

  • Reported By:Laguna Beach California
Fit Factory - Acai Berry Maxx - Lifstylefit.com - fitfactory.com
www.fitfactory.com Internet U.S.A.

Fit Factory - Acai Berry Maxx - Lifstylefit.com - fitfactory.com credit card fraud free trial scam and unauthorized charges, Internet

*Author of original report: MaquiBerry Clear - is Acai Berry Max which fraudulently bills under the scam of Fit Factory.Com and LIFSTYLEFIT.COM

*Author of original report: MaquiBerry Clear - is Acai Berry Max which fraudulently bills under the scam of Fit Factory.Com and LIFSTYLEFIT.COM

*Author of original report: MaquiBerry Clear - is Acai Berry Max which fraudulently bills under the scam of Fit Factory.Com and LIFSTYLEFIT.COM

*Author of original report: DJM*LIFTSYLEFIT.COM - WWW.FITFACTORY.COM - ACAIBERRYMAXX.COM 678-805-0458

*UPDATE Employee: Resolution offer

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This company no longer list an address and www.acaiberrymaxx.com claims they are no longer taking orders.

However DJM*LIFSTYLEFIT.COM is now making unauthorized charges even after you canceled your free trial and can document by return mail receipt that you returned the product within the first 10 days.

I had to file a complaint with the Better Business Bureau and State Attorney Generals Office to have a credit initially. It has been over three months, and now a new charge from a group called the Fit Factory www.fitfactory.com and they have a different phone number (435) 773-1795.

The scam goes that this new group charges your credit card and they claim you signed up for this service with Acai Berry Maxx. However you can no longer reach Acai Berry Maxx. You'll call 877-407-1022 and then they will say you need to verify your name, mailing address and then they will ask for your credit card number...lol...fool me once shame on you...

I requested a physical address on the business and they refused, they also refused to provide a supervisor, a refund or provide anything that will allow you to document the call.

Then if you file a complaint on-line along comes some one who claims it is a mistake, but they do not have enough information to give the person a refund. They tell you to call 435-773-1795 or now to email customerservice@cshelp.org

Once you do that, again they try to get your credit card number as for some reason your name, mailing address and last four numbers of your credit card and they still cannot find you in the system. Yet they still won't issue you a refund and you will have to cancel your credit card. There is no other way to stop this scam as they continually create a new entity which fraudulently bills you.

Mitch Meade
Laguna Beach, California
U.S.A.

This report was posted on Ripoff Report on 06/12/2009 01:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fit-Factory-Acai-Berry-Maxx-Lifstylefitcom-fitfactorycom/internet/Fit-Factory-Acai-Berry-Maxx-Lifstylefitcom-fitfactorycom-credit-card-fraud-free-tr-460968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Author of original report

MaquiBerry Clear - is Acai Berry Max which fraudulently bills under the scam of Fit Factory.Com and LIFSTYLEFIT.COM

AUTHOR: Escrowoftheworst - (U.S.A.)

If you are reading this, you have also been fraudulently billed by www.fitfactory.com or DJM*LIFSTYLEFIT.COM

When you call they claim that you ordered a free sample from Acai Berry Maxx - Even if you never ordered or as many claim here canceled as agreed, they continue to bill you up to six months later.

They Acai Berry Maxx now are operating under the name MaquiBerry Clear and they have moved states.

There are over 800 complaints on Rip Off Reports. Think how many people must have been defrauded. Then they do have people who write rebuttals, but have you realized, nobody is getting a refund. Everyone says that they continue to bill there accounts and in my case they simply have stolen my credit card information and are billing it.

Becareful they truly are scam artists.
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#2 Author of original report

MaquiBerry Clear - is Acai Berry Max which fraudulently bills under the scam of Fit Factory.Com and LIFSTYLEFIT.COM

AUTHOR: Escrowoftheworst - (U.S.A.)

If you are reading this, you have also been fraudulently billed by www.fitfactory.com or DJM*LIFSTYLEFIT.COM

When you call they claim that you ordered a free sample from Acai Berry Maxx - Even if you never ordered or as many claim here canceled as agreed, they continue to bill you up to six months later.

They Acai Berry Maxx now are operating under the name MaquiBerry Clear and they have moved states.

There are over 800 complaints on Rip Off Reports. Think how many people must have been defrauded. Then they do have people who write rebuttals, but have you realized, nobody is getting a refund. Everyone says that they continue to bill there accounts and in my case they simply have stolen my credit card information and are billing it.

Becareful they truly are scam artists.
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#3 Author of original report

MaquiBerry Clear - is Acai Berry Max which fraudulently bills under the scam of Fit Factory.Com and LIFSTYLEFIT.COM

AUTHOR: Escrowoftheworst - (U.S.A.)

If you are reading this, you have also been fraudulently billed by www.fitfactory.com or DJM*LIFSTYLEFIT.COM

When you call they claim that you ordered a free sample from Acai Berry Maxx - Even if you never ordered or as many claim here canceled as agreed, they continue to bill you up to six months later.

They Acai Berry Maxx now are operating under the name MaquiBerry Clear and they have moved states.

There are over 800 complaints on Rip Off Reports. Think how many people must have been defrauded. Then they do have people who write rebuttals, but have you realized, nobody is getting a refund. Everyone says that they continue to bill there accounts and in my case they simply have stolen my credit card information and are billing it.

Becareful they truly are scam artists.
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#4 Author of original report

DJM*LIFTSYLEFIT.COM - WWW.FITFACTORY.COM - ACAIBERRYMAXX.COM 678-805-0458

AUTHOR: Escrowoftheworst - (U.S.A.)

I've posted a report to warn others of the credit card fraud put forth by there companies. Yesterday, I was able to garner an actual phone number from a call they made to my home 678-805-0458 the reason this is important is simply all of the replies via email or calls are scripted.

Even the reply to my report was scripted, how do I know? I never ordered any product from any other the companies listed above. Further, they tell me they cannot refund my money, that I need to file a dispute with my credit card company.

They say they cannot refund the fraudulent charges, because they are not th original creditor. On Ripoff Reports there are hundreds of compalints. You have to realize this is a scam and the reason they continually change names, is to try and limit being able to identify who they are. They have moved locations from FL, AZ and now are in NY. That is why they continually move. Be vigilant with this group, file again with the new BBB now in New York and also the Attorney Generals Office if you are reading this on Rip Off Reports and had this scam take place under a different name, then update your report or file a new one, let everyone understand who this outfit is. Then understand all of the rebutalls never say that they will refund anyones money. No they say to call them, well I have nothing happens. Or they say did you not read when you signed up for the service. No, because it is a fraudulent charge and I never signed up. Understand that they are hoping that since you have to cancel your credit card in order to stop the charges, they believe you will not and they continue to charge you each month.
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#5 UPDATE Employee

Resolution offer

AUTHOR: Customer Service Administrator - (U.S.A.)

Dear Sir,

I apologize for any misunderstanding regarding the services you've been receiving from our company. But nothing was withheld from your viewing had you actually read the terms provided to you before entering your Method of payment on the order page for your dietary supplements.

We are in no way trying to take anything from anyone but rather to provide a high quality of programs for our customers. 1000s of customers use our programs every day and are very successful in accomplishing the original goal they ordered the information or product to achieve. We received testimonials and letters of appreciation from many informed clients who have read the information provided and taken advantage of the full range of services our programs offer.

Our programs have been rated among some of the very best in Quality of information and services that are provided with these kinds of self use online programs.

FitFactory
CS Phone Number: 1-866-407-1022
Trial: Bonus Program: 21 days
Cost: Bonus Program: $29.95
Website URL: http://www.fitfactory.com/
Start up username: assigned by FitFactory
Start up password: assigned by FitFactory
Verbiage: FitFactory is a great way to gain total overall wellness. FitFactory takes a holistic approach to weight loss and feels that all aspects of health should be addressed. There are Licensed Trainers to help customize your exercise routines, special diet plans for all types of individuals along with Licensed and Trained Dietitians to help answer questions and assist you in meal planning, etc. Emphasis is also placed on the mind with the belief that balance is the key to well-being.

Selling Points:
5 different diet plans for all walks of life
Professionally trained and Licensed Dietitians
Professionally trained and Licensed Fitness Trainers
Live Chat 24/7
Flash Exercises Gallery (See how to do the exercise correctly)
Record your progress, Keep notes
Articles to inspire, Music to get you motivated, quotes, recipes and more

For customer service you may call 1 877-407-1022 and they'll be happy to assist you with any further questions or concerns.

If you are another customer that is reading this and you have concerns you need addressed please contact customer service at the number above. If you have tried customer service and feel that we have failed you in some way or you feel you were mistreated in any way please call me directly at 435-773-1795 or email me at customerservice@cshelp.org I will be happy to address your concerns ASAP.

Sincerely,
Online Customer Support
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