This is the best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how a business took care of business.
All business will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
Consumers love to do business with someone that can admit mistakes and state how they made improvements.
Corporate Advocacy Business Remediation and Customer Satisfaction Program.
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.
So, I quit the Fitness 19 in Covina, CA last February because I moved out of the area. Last Sunday, I go online to check my bank statement and, lo and behold, they are still charging me 10 bucks a month. I call Tucker, the manager, explain to him what's up, and he sez he'll get right on it. He asks if I still have the receipt stating that I quit and I say I threw it away a few months back because I figured I didn't need it anymore. He looks up my name in their computer and it's not there. Turns out that when I joined, the (possibly incompetent?) employee entering my info turned the J in my last name into an S. Soooo....., after a few days of the ol' back n forth, Tucker comes to the conclusion that this is all MY fault. He says that 1) I shoulda have kept my receipt (I'm kicking myself in the ass for not doing so) because, since I don't have it, there is no proof I quit, so I'm trying to pull a fast one, and 2) I should have kept better tabs on my bank statements (Yes, he really said that). To which I say, 10 bucks a month?? I use my ATM card a lot and didn't notice 10 bucks a month disappearing from my account until I checked last Sunday and the automatic payment (and yearly service fee ($19.00)) was taken out. Tucker did offer me $40.00 to solve this (40 bucks??? They owe me around $140!!!!) Questions: Whatever happened to "The customer is always right"?? Whatever happened to honesty and integrity in business?? I tell ya, I'm ready to say "Keep the money. I'm think instead that I'll warn people about Fitness 19's really flawed business ethics." Fitness 19, you may have cost me $140, but I think, if I can keep a few people from joining your gym and going to your competitors instead, it will end up costing you WAY more than the $140 you (IMO) stole from me. Have a great day!!!!
Are you an owner, employee or ex-employee with either negative or positive information about the company or individual, or can you provide "insider information" on this company?
Are you also a victim of the same company or individual? Want Justice? File a Rip-off Report, help other consumers to be educated and don't let them get away with it!
Got Reports filed against you? Resolve the issues and rebuild trust through our Corporate Advocacy Program.
Corporate Advocacy Program: The best way to manage and repair your business reputation. Hiding negative complaints is only a Band-Aid. Consumers want to see how businesses take care of business. All businesses will get complaints. How those businesses take care of those complaints is what separates good businesses from bad businesses.