- Report: #381929
Report - Rebuttal - Arbitrate
Complaint Review: Fitness 19
Fitness 194955 Sugarloaf Parkway #104 Lawrenceville, Georgia U.S.A.
Fitness 19 Lures You With False Advertisement, And Charges Other Members To Your Account! Advertises specials that do not exist, loses your request to cancel, adds other members to your account Lawrenceville Georgia
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I can understand the monthly fee mix up, as the difference between the limited and regular fee was about $5...
... but the initiation fee was actually $85 or $89, I do not recall specifically. I was about to walk right there, seeing as an advertisement for $12 that turns into almost $100 is RIDICULOUS, but I gave the new business the benefit of the doubt on their "mistake" and signed up anyways.
Months later, I cancel due to the fact that it became inconvenient for me. I stopped in and asked a girl on staff what I should do, and she told me things that I do admit were questionable... I believe I signed something, but did not recieve a copy. I left when assured this was all I needed to do, and it would be handled.
Three months after that I get a charge on my card. I call in and am informed that I've yet to cancel my membership. They have no record of my signature and claim the things the girl told me were false. They showed ABSOLUTELY NO REMORSE that one of their employees had given innaccurate information, they had lost my signature, and my account was charged for the last three months at one. WhenI asked then why my payments had not been taken out until today if they hadn't a clue I was cancelling, they couldn't offer an answer.
To make matters worse, I realised they'd actually recently added someone I had referred to my account, and their fees were being debited out of my account. I did not sign or authorize this in any way, I had just been paying for this other person without my knowledge. When expressing my anger toward that, I was given the same emotionless almost-apology, but could not tell me why or how that could have happened.
So, after they initially lie about their pricing, lose documents and make unauthorized charges to my account, and even adding other members fees to my card... they can't even offer an apology other than babble that it all, somehow, is their policy.
If I take this to court, I highly doubt you can face me and tell me that adding other members fees to my account without my signature and consent is in your policies.
This report was posted on Ripoff Report on 10/16/2008 01:43 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fitness-19/Lawrenceville-Georgia-30044/Fitness-19-Lures-You-With-False-Advertisement-And-Charges-Other-Members-To-Your-Account-381929. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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