- Report: #741434
Report - Rebuttal - Arbitrate
Complaint Review: Fitness 2000 / Club System
Fitness 2000 / Club System14090 Southwest Fwy Sugarland TX Fort Worth, Texas United States of America
Fitness 2000 / Club System hidden fees, don't live up to agreements Fort Worth, Texas
*Author of original report: More research
*Consumer Comment: Any educated consumer will love this gym.
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I had previously cancelled my wife's membership, and everything went according to plan. When I decided it was time to cancel MY membership, letters were miraculously lost, information was scrambled, and it lasted JUST long enough to make it so I'd be charged the annual fee that came up in the summer. When I complained to their main office, the woman just told me "the only correspondence we received from you was in June. There's nothing more I can do." I explained to her it was in their best interest to make the cancellation go as smoothly as possible, not because I would sue or do anything else malicious, but because it's just a sign of professionalism that you won't be petty and try to hold up someone who's cancelling. Doing so will convince them not only not to come back in the future, but keep them from everything within their power to keep others from making the same mistake. She did not agree, and so this report has been filed.
Additionally, the annual equipment replacement fee was not used for equipment replacement. Mirrors in the fitness room were broken, multiple elliptical machines were in such a bad state of repair that they could not be used without endangering yourself or the people near you. The weights in a lot of the areas were cracked and showed signs of breakage. When I brought this up to the staff, they simply said "what do you expect? This isn't 24 hour fitness."
The level of apathy is the biggest concern for me, which made going there and dealing with them a major problem. If you want a cheap gym, use your money to buy some home equipment that you can be responsible for repairing; you'll find it a much better value.
This report was posted on Ripoff Report on 06/16/2011 07:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fitness-2000-Club-System/Fort-Worth-Texas-76137/Fitness-2000-Club-System-hidden-fees-dont-live-up-to-agreements-Fort-Worth-Texas-741434. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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