Let me start by stating beware doing business with Jim Rosen and his company. He may have lower prices, but that comes at a price to you the consumer. I purchased a treadmill from Jim in 2005. I was sold all the bells and whistles including a free lifetime warranty and a free tread belt replacement for life. Unfortunately, Jims customer service manager Augustine Pizano refuses to honor the warranty. First Augustine tells me that my treadmilll manufacturer went out of business and he can not get parts. I asked if they had a 3rd party parts suppler, and Augustine replied no. Hard to believe. So I began to research Keys alliance and found out that they are now keys fitness. I called keys fitness and they were all to aware of Jim Rosen and Augistine Pizano and their deceptive practices. Alliance never offered any warranty beyond their original 3 year warranty. I see the game Augistine and Jim Rosen are playing. After the 3 year warranty, they will refuse to honor their lifetime warranty on silly technicalities. My tread belt ripped. My warranty should cover this damage. Augustine refuses to honor the warranty claiming it was limited. No where on my paperwork does the term limited exist. Furthermore, Augustine claims their policy does not cover ripped belts. I looked at the super jims website as it appeared in 2005. Guess what? No mention of this warranty. Augustine said that policies are subject to change. And how would I the consumer be aware of such policy changes? The lifetime warranty from Jim Rosen is nothing more than a scam to make the sale more attractive. If you research Jim Rosen on this website and complaints,com and the BBB, you will find many many complaints of the same nature. He practices deceptive sales techniques. Jim Rosen should not be in business and I agree with others that his sales folks are carefully trained. Also beware sending any emails to firstname.lastname@example.org. I believe this is a bogus email that goes to augustine Pizano and never gets to Jim Rosen. He has yet to reply to my many emails and Augustine has said that he himself responds to complaints and hands out Jims address. Jim and Augustine define lifetime warrant as limited but fail to place in writing the term limited or provide customers with their policy. And trying to find such policies is not easy.
I can not stress enough to beware doing business with Jim and Augustine. They are dishonorable men.