- Report: #1020494
Complaint Review: Fitness Connection - Sugar Land
| Fitness Connection - Sugar Land 4610 Highway 6 & Austin Parkway
Sugar Land, Texas United States of America |
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Fitness Connection - Sugar Land Fitness Connection - Austin Parkway Join at risk to your credit Sugar Land, Texas
*UPDATE Employee: Business Response
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Well, they tried charging for 3 months, and they add on another +$70 in penalty fees. Total for $108. When I complained - their response is my credit report will get damage. Even when I offer to pay for 3 months after I canceled, they still want the full additional penalty fees. I could easily pay it, but it is bad business practice. The signup process is so easy, but the cancellation process is so difficult - and then they tack on penalty fees. Then they sent to collections. As a result, my credit report went down 120 points.
This report was posted on Ripoff Report on 02/26/2013 11:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fitness-Connection-Sugar-Land/Sugar-Land-Texas-77479/Fitness-Connection-Sugar-Land-Fitness-Connection-Austin-Parkway-Join-at-risk-to-your-c-1020494. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Business Response
AUTHOR: Lori-Corp Office Fitness Connection - (USA)
SUBMITTED: Monday, March 04, 2013
POSTED: Monday, March 04, 2013If you were instructed to contact our office by phone it would have been to answer questions regarding your verbal inquires on how to terminate your membership. Your correspondence also states that you sent a notice that you were told that our office did not receive. Fitness Connection is more than happy to review your account further and make any adjustments necessary based on any proof of cancellation that you can provide to our office dated prior to the effective date of your cancellation. This proof could be your receipt from the US Postal Service showing the date a prior notice was sent, UPS receipt, FedEx receipt, etc. If you have such documentation please contact our office at 281-931-6609 and our representatives will be happy to do further research on your account.
Respectfully,
Fitness Connection Management

